Customer Service

Job description / Role

We are seeking a dedicated Customer Service Specialist to join a growing investment firm in Riyadh. The ideal candidate will provide exceptional support to clients, ensuring a seamless and professional experience as they navigate investment opportunities and services.

Responsibilities:
- Respond to client inquiries promptly and professionally via phone, e-mail, and in-person.
- Assist clients with account setup, updates, and investment product information.
- Resolve customer issues and complaints efficiently, escalating complex cases as necessary.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal teams to improve client experience and service delivery.
- Stay updated on company investment products, policies, and industry trends to provide accurate information.

- Proven experience in customer service, preferably in the investment or financial sector, within KSA.
- You will need to hold a CME-1 certificate.
- Strong communication skills in English and Arabic, both verbal and written.
- Ability to handle sensitive information with confidentiality.
- Bachelor’s degree in business, finance, or related field is preferred.

Salary:
SAR 10,000 to 15,000 per month inclusive of fixed allowances.

About the Company

At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. With over 50 years’ success under our belts and a workforce of 10,000+ people across 32 countries, we’ve evolved to put our customers at the heart of everything we do.

So much more than a specialist recruitment business, what really sets us apart is our knowledge through scale, deep understanding and our ability to meaningfully innovate for our customers. By providing advice, insights and expertise on issues you face today in the fast-paced world of work, we help you make the right decisions for tomorrow.

Offering an unrivalled suite of recruitment and workplace solutions, whether you’re looking for what’s next in your career, or have a gap to fill, we’ll help you get where you want to go.

You can rely on us to deliver today and help you plan for tomorrow.