Customer Service Advisor

Job description / Role

Description

The customer service advisor is responsible for providing exceptional customer service while ensuring their needs are handled promptly and professionally. They are the front-line representatives of a company and are expected to be knowledgeable about services the company offers.

Responsibilities:

• Interacts with customers via call, email, social media, or online chat to provide support and information on an assigned service.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Uses knowledge of a specific service, or other assigned area of expertise to answer inquiries or to forward them to the appropriate staff.
• Performs other related technical duties with the operation team as assigned.
• Follows up on the customer’s request or complaint with another department.

Requirements

• Bachelor's degree in business management, supply chain, information systems management, or any related field.
• Intermediate speaking and writing skills in Arabic and English.
• Ability to learn our service and the process of the work.
• Ability to work in shifts.

Key skills & core competencies

• Excellent communication skills including active listening.
• Knowledge of Microsoft Office (Excel, Word, PowerPoint).