Customer Service Executive

Riyadh, Saudi Arabia

Ref: LP127-2436

Job description / Role

Employment: Full Time

Company
Our client is a global Information Services provider with over 200 years of experience across various fields such as Finance, Compliance and Data Management. They are currently looking for a Customer Service Executive to be based in Riyadh, Saudi Arabia.

Main Duties & Responsibilities:
• Responsible for the daily sales of incoming leads for specific products of D&B
• Managing incoming calls, answering calls professionally, providing information about service offerings and handling inquiries from existing clients.
• Keeping a record with details of inquiries, requests, complaints, comments and following up with the people concerned to ensure that necessary action is taken.
• Referring requests to the concerned people/teams.
• Building professional relationships with existing customers.
• Providing accurate and complete information as and when required.
• Supporting with maintaining and updating the database.
• Helping with research and generating sales leads.

Requirements

Qualification & Requirements:
• 1-3 years of similar experience.
• Proven Sales Track Record.
• Good communication and interpersonal skills.
• Ability to work in a team.
• Proven customer support experience.
• Customer orientation and active listening skills.
• Ability to multi-task, prioritize and manage time effectively.
• Ability to work under pressure

About the Company

Propel Consult delivers a service in step with the needs of both our client companies and candidates. Our ability to add value to all levels of recruitment stems from our wholehearted belief in providing a professional service to both parties. We have built relationships with many leading indigenous and mulitnational organisations throughout the Middle East and internationally in countries such as UAE, Qatar, Saudi Arabia, Oman, Bahrain, Kuwait, Egypt and many more. Concentrating our resources has created 5 distinct specialist divisions: