Customer Service Executive

Job description / Role

Responsibilities:

- Oversee and manage the daily influx of leads for specific products of D&B.
- Handle client communication professionally, providing information about service offerings, addressing inquiries from existing clients, and support sales in fresh inquiries.
- Maintain a detailed record of inquiries, requests, complaints, comments, and ensure follow-up with the relevant parties to facilitate necessary actions.
- Liaison with other departments to ensure a timeline fulfillment of deliverables.
- Direct requests to the appropriate individuals or teams for resolution.
- Cultivate and nurture professional relationships with existing customers.
- Should know about all the existing offerings of D&B.
- Provide accurate and comprehensive information as needed.
- Lead efforts in maintaining and updating the customer database.
- Contribute to research activities and play a key role in generating sales leads.

Requirements:

• Bachelor's degree in a relevant field.
• 3-5 years of experience in managing corporate customers, B2B customer service.
• Proven track record in customer service, corporate customer service preferred.
• Strong communication and interpersonal skills.
• Demonstrated ability to work effectively in a team.
• Customer-oriented with active listening skills.
• Ability to multitask, prioritize, and manage time efficiently.
• Thrives in a high-pressure work environment.
• Ability to manage different stakeholders at the same time.
• Ability to engage clients and manage expectations.

About the Company

The Professionals is a Saudi leading Consulting firm that was established in 2015 in Riyadh, Saudi Arabia.

Since 2015 until now, we’ve become a successful partner in delivering unique consulting services to our partners who operate in different industries and sectors.

We always combine our service offerings by adopting global best practices with local in-depth understanding and delivering it with a passion to exceed our partners’ expectations to achieve their business objectives.