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Customer Service Officer


Riyadh, Saudi Arabia

Ref: KP678-1580

The Role

A leading organization is looking for a Customer Service Officer reporting to the Sales Effectiveness & Logistics Manager based in Riyadh – Saudi Arabia

Key Responsibilities

Receive orders and input them in SAP R3 or other relevant CPH logistics systems, and control correctness of placed orders vs. received order from external customers
Update orders with all relevant data re packing material, cliché, cartons, labels etc.
Monitor progress of orders placed through the production pipeline
Maintain regular contact with production planning, quality assurance, regulatory affairs, shipping, logistics support, purchase and other internal departments to assure optimal delivery performance
Establish, maintain and update customer sheets for all customers in markets
Perform invoice and documents control in compliance with customer sheets
Control bank documents
Issue Debit/Credit notes, Pro-forma invoices when required
Update and monitor our stock levels in Saudi to take appropriate actions.
Follow up with local sponsor regarding the SFDA approvals, tender orders and transfer of goods between sponsor branches
Coordinate with related parties to approve and calculate the monthly FOC-Samples-Expiry quantities.
Upload the monthly sales reports on the BWH based on the agents' reports.



Relevant university degree
Fluent in written/spoken English
3+ years experience in a similar position
Excellent command of MS Office especially Excel
SAP knowledge

Qualified candidates are expected to demonstrate the following competencies;

Lives the values
Applies Business Understanding
Business Planning & Monitoring
Drives Continuous Improvement
Secures Follow up & Results
Strong Communication and Negotiation skills

One should be based in Riyadh- Saudi Arabia

SALARY UP TO 18000SAR (total package)

About the Company

Kobaltt MENA are leaders in recruitment across Technical, Construction, Property, Supply Chain & Logistics, Facilities Management, Sales & Marketing and Accounting & Finance Markets. We enjoy long established client relationships with an in-depth knowledge of the MENA and International Market, offering candidates reputable career prospects.

With established Middle East regional offices located in Abu Dhabi, Doha and Dubai, Kobaltt is providing a specialist range of permanent and contract recruitment services to the construction, property and engineering, Supply Chain & Logistics, Oil & Gas, accountancy and finance sectors.

Our team has over 25 years accumulative years of experience being based in the GCC with established client networks and candidate profiles.