Customer Service Officer

Job description / Role

Kinetic has partnered with a leading Pharmaceutical company who are hiring a Customer Service Officer to be based in Jeddah.

Please note that you must meet all the criteria set out below for your application to be considered. Suitable candidates will be contacted within 5 working days. If you are not contacted by us within that time, please consider your application unsuccessful on this occasion.

The main responsibilities will include but not limited to:
- Oversees the order management processes and development.
- Ensure an efficient service to customers including order processing, preparation of the export shipping documentation, coordinating shipments, tracking deliveries and returns, and responding promptly and effectively to all customer queries.
- Monitor distribution partner performance.
- Oversee logistics activities within the cluster.
- Identify, develop, and maintain the Supply Chain Management SOP ensuring that local and global policies are followed.
- Plan and manage 3PL activities and logistics costs.
- Prepare, report, and communicate KPI to relevant stakeholders.

To be successful you will need to meet the following:
- Only candidates currently based in KSA will be considered.
- Bachelor's degree.
- Minimum 5 years of experience in Customer service & Supply Chain roles within the pharmaceuticals industry.
- Must have SAP Expertise and proficient in Microsoft Office.
- Excellent verbal and communication skills in English. Arabic is a plus.
- Detail-oriented with excellent problem-solving skills.

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About the Company

Flow Talent have been sourcing the best Banking, Technology, Financial Services & Legal professionals locally and internationally for leading organisations across the Middle East region since 2018.

Through years of experience, we know there is significant demand for highly skilled professionals and pride ourselves on having the highest calibre candidates. As a team, we strive to help our clients achieve operational and business excellence by identifying quality talent, quickly, through our collaborative approach.

Flow place professionals in the following sectors: - Banking & Financial Services - Digitalisation & Technology - Legal & Compliance

We help our clients with: - Contingent Recruitment: - Retained Recruitment - Emiratization and Saudization - Market Entry