Customer Service Officer

Job description / Role

Kinetic has partnered with a leading Pharmaceutical company who are hiring a Customer Service Officer to be based in Jeddah.

Please note that you must meet all the criteria set out below for your application to be considered. Suitable candidates will be contacted within 5 working days. If you are not contacted by us within that time, please consider your application unsuccessful on this occasion.

The main responsibilities will include but not limited to:
- Oversees the order management processes and development.
- Ensure an efficient service to customers including order processing, preparation of the export shipping documentation, coordinating shipments, tracking deliveries and returns, and responding promptly and effectively to all customer queries.
- Monitor distribution partner performance.
- Oversee logistics activities within the cluster.
- Identify, develop, and maintain the Supply Chain Management SOP ensuring that local and global policies are followed.
- Plan and manage 3PL activities and logistics costs.
- Prepare, report, and communicate KPI to relevant stakeholders.

To be successful you will need to meet the following:
- Only candidates currently based in KSA will be considered.
- Bachelor's degree.
- Minimum 5 years of experience in Customer service & Supply Chain roles within the pharmaceuticals industry.
- Must have SAP Expertise and proficient in Microsoft Office.
- Excellent verbal and communication skills in English. Arabic is a plus.
- Detail-oriented with excellent problem-solving skills.

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About the Company

Kinetic is a Middle East-based company that has been successfully providing a full range of recruitment solutions for leading Pharmaceutical, Agritech, Medical Device, Chemical and Sustainability organizations since 2012.

We provide an executive search service geared to any level of roles within these verticals which is led by industry experts. Our service is driven by innovative, established and proven research teams who customize each individual requirement from our clients.