Ref: SP965-1183
Job description / Role
As Customer Service Rep, you will have responsibility for responding to routine inquiries and complaints from internal and external customers regarding financial products and services. Processes routine to moderately complex transactions on-line, researches and resolves routine to moderately complex problems and inquiries and refers difficult problems to more senior representatives. Cross-sell or refer products, account maintenance, report generation, and project work
Responsibilities and duties:
• Respond to quote requests from outside and inter-company customers.
• Fill out contract, quotation and shipping forms.
• Assist with sales of new or additional services.
• Arrange for and coordinate transportation of product to customer as required.
• Assist customers with complaints concerning billing, referring complaints of product / service failures (Non-Conformance Reports) to designated departments for investigation.
• Contact customers via phone or in person and receive orders for products.
• Determine charges for product requested.
• Collect deposits or C.O.D. payments, prepare change of address records, and issue change orders.
• Purchase (within limits) materials in support of orders.
• Continuously expedite and report on Work Order status.
• Maintain and update customer list, price list, etc. Filing and general support of position
• Know and understand Weatherford Quality Policy and comply with all requirements of the Quality Systems Manual, Operating and Technical Procedures and Workplace Instructions.
• Must understand and comply with all safety rules and company policies of Weatherford.
• Work assignments carried out to the highest quality level.
• Perform various other duties and activities as assigned by supervisor within the physical constraints of the job.
Requirements
• Minimum 1-3+ years related experience within customer service/logistics
• General knowledge of products to be sold and purchased
• JD Edwards experience would be advantage
• You must be currently based in Saudi Arabia
• General computer knowledge
• Must have basic reading, writing and math skills
• Ability to interpret and follow a variety of instructions furnished in written, oral, diagram, or schedules form
• Should be able to work and interact with all levels of personnel
• The physical ability to immediately respond to emergency situations
About the Company
Weatherford is one of the largest multinational oilfield service companies providing innovative solutions, technology and services to the oil and gas industry. The Company operates in over 80 countries and has a network of approximately 700 locations, including manufacturing, service, research and development, and training facilities.