Customer Service Supervisor

Job description / Role

We are a UAE based recruitment company, currently seeking for a Customer Service Supervisor based in Red Sea Global, KSA for one of our clients Saudi Arabia which is a top provider of culinary and hospitality services for more than 40 years that is into Integrated Catering & Facilities Management.

The role is responsible in ensuring customer satisfaction & retention, providing professional customer support and laundry operation support based on SLA.

Qualifications:
• Bachelor's Degree
• 4 – 5 Years of relevant experience
• Excellent English language skills
• Computer literate with good IT skills
• Legally entitled to work in Saudi Arabia for the activities required
• An ability to work to clearly defined objectives and to cultivate a team ethos
• Excellent people management skills and expertise
• Strong multicultural people management skills
• The ability to utilize all available resources effectively and efficiently
• Ability to work on own initiative and seek ways to improve the quality of service
• Flexibility and ‘Can-Do’ approach
• Demonstrable problem-solving skills
• Experience in IT & management systems
• Good HSE knowledge and awareness

Salary:
SAR 9,000 to 11,000 per month inclusive of fixed allowances.
Additional benefits: Visa, Medical Insurance, Flight Ticket, Family Benefits (tickets and medical insurance)

About the Company

Service

Our aim is to provide our clients and candidates with a consistent, quality service that goes beyond the norm, giving them peace of mind and complete trust in our ability to meet their needs.

Knowledge

Big Fish consultants specialise in their fields and have extensive experience in the region and beyond. We take pride in our knowledge and network and believe that our relationships are built on trust and integrity and are made for the long term.

Care

At Big Fish, as well as caring for the people we work with, we also care about the world and environment we live in, that's why Big Fish support initiatives that promote human welfare, environmental protection and sustainability.