Customer Success Manager - GCP

Job description / Role

The Customer Success Manager will be responsible for ensuring client satisfaction and driving customer retention within the technology and telecoms sector. This position focuses on fostering strong client relationships and delivering tailored solutions to meet business needs in Riyadh.

Client Details

A leading Saudi-based digital transformation and cloud solutions provider. The company enables organizations to accelerate their digital journey by leveraging advanced data, AI, and cloud technologies to drive innovation and efficiency.


Description

* Partner with assigned customers to understand their unique business needs and challenges.
* Develop and execute tailored success plans that drive the adoption, usage, and ROI of Google Cloud solutions.
* Proactively identify opportunities to expand customer use of Google Cloud and recommend relevant solutions.
* Monitor key performance indicators (KPIs) and track customer progress towards their goals.
* Build strong relationships with customers, acting as a trusted advisor and advocate.
* Collaborate with internal teams (Sales, Technical, Engineering) to ensure seamless customer experience.
* Identify and address customer challenges and roadblocks, providing timely and effective solutions.
* Proactively engage with customers, gather feedback, and make recommendations for product improvement.
*Stay up-to-date on the latest Google Cloud technologies and solutions.

Job Offer

* Competitive salary
* Standard benefits as per the company's policies.
* Opportunity to work in a thriving technology and telecoms environment in Riyadh.
* Career growth opportunities within a respected organisation.
* A chance to make a meaningful impact on customer success strategies.

If you are passionate about customer success and looking to excel in the technology and telecoms industry, we encourage you to apply for this exciting opportunity in Riyadh

* Proven experience in a customer-facing role, ideally within the technology industry.
* Strong understanding of cloud computing concepts and the value proposition of Google Cloud.
* Excellent communication, presentation, and interpersonal skills.
* Ability to build trust and rapport with customers at all levels.
* Highly motivated, results-oriented, and a team player.
* Data-driven with a strong analytical mind.
* Ability to work independently and manage multiple priorities effectively.
* Passionate about learning and staying ahead of the curve in the cloud space.

About the Company

Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal

The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.