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Customer Support Specialist (Saudi National)

Jobskey Consultancy

Riyadh, Saudi Arabia

Ref: MP354-29

Job description / Role

Employment: Full Time

Main responsibilities are to provide internal and external customer support (e.g. technical, order assistance, payment-related assistance) and coordinate with relevant resources to have complete case ownership and to increase customer satisfaction.
Customer assistance

Ensures the resolution of customer issues (e.g. order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. Coordinates resolution with After-Sales Service and/or Spare Parts teams.

Customer Requests - Recommends appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.

Requirements

Customer Relations - Proactively informs customers about issue status based on inputs, and clarifies any questions. Ensures a positive customer experience throughout the entire process.

Data Analysis - Prepares and analyzes regular statistics (e.g. forecast) using available tools and collecting relevant information.

About the Company

We’re executive search consultants based in Saudi Arabia with an international reputation, specialize in executive recruitment, headhunting and confidential searches. We provide first class executive level candidates to some of the world's most innovative and progressive organizations ever since.

We pride ourselves on developing long-term relationships with our candidates and clients, and gaining a full understanding of their needs. Our team of professionals has extensive experience in pairing candidates with clients for senior level positions.

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