CX & Marketing Executive

Job description / Role

Job Summary:

The job holder of this position is responsible for providing professional support in a wide range of customer experience & strategic marketing activities. He/ She would provide support at group level to the CX and marketing community to enable customer-centric revolution across the group.

Job Responsibilities:

- Co-design customer journeys and customer archetypes with local teams and customers (surveys, focus groups, 1:1 customer interview, workshops with the local teams).
- Assist in building communication plan / content calendar for the different marketing and CX initiatives.
- Manage and coordinate with external agencies (research and marketing - if any).
- Carry out research on trends, market, report & insight.
- Create, edit and published content on our web platform.
- Community animation - events, workshops, partnerships with local agencies, and most importantly run customer beta platform in KSA to test and validate ideas with real customers.
- Create and manage monthly performance dashboard to cascade insights to the local teams.
- Leverage customer data (CRM, GA, Mystery Shopping, VoC Surveys etc.) to generate insights for the business in terms of strategic and operational improvements.
- Regular market visits to get frontliners and customers' feedback.

Requirements

Your Profile:

- University Degree in Communications, Marketing, Business Management, or any relevant field
- A minimum of 2-3 years of relevant experience
- Good interpersonal skills
- Good energy, passionate
- Time management
- Design Thinking
- Project management
- Arab language (written and spoken)

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.