Data Center Technician (IC4)

Job description / Role

Define, design, and implement network communications and solutions within a fast-paced, leading edge database/applications company.

Perform performance trend analysis and manage the server/network capacity. React to potential problems using automation, scheduling, and monitoring tools -- escalating to management where appropriate. Participate in configuration and implement technical solutions to enhance and/or troubleshoot the system. Responsible for support documentation as well.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. 2-4 years of related experience in a medium to large network distributed and computing environment. BS in Computer Science or related field.

Role Responsibilities and Requirements:

- Act as data center SME liaison to other technical teams & non-technical teams (e.g networking, compute, compliance, business operations)

- Works closely with the data center manager to ensure operational excellence in the data center, assist with technical decision making and drive process improvements.

- Close liaison with project teams and data center engineering for expansion projects and site builds, helping to ensure timelines are met and capacity needs are not at risk.

- Mentors and trains junior technicians to aid development and experience in advanced troubleshooting techniques.

- Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware, software.

- Escalation point to ensure system repairs and fault diagnosis are kept within SLAs

- Planning & commissioning new rack positions

- Involvement with the design & commissioning of new whitespaces

- Keep up with the latest technologies and be able to apply them appropriately

- Adherence to defined Health & Safety processes at all times

- Working as part of a multi-disciplinary team sharing knowledge globally without friction or borders.

- Experience working in a data center environment and with related health & safety risks, regulations and requirements. Among other:

o You'll be required to use all Personal Protective Equipment defined by the EHS policies and procedures (such: Ear protectors, Safety Shoes, Gloves, bump caps etc.)

o The position has a physical component requiring the ability to lift up to 25Kg and may require working in cramped spaces or elevated locations

o The position may require working in cramped spaces or elevated locations.

o Be able to work on a 24x7 shift schedule that rotates including weekend and holidays. The work will require on-call/call-out duties.

Advantages:

- Programming capabilities with Phyton

- Programming capabilities on top of APEX

- Understanding SQL and PLSQL

- Employment for all candidates is contingent upon pass a background check.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Requirements

The person

- Bachelor of Science degree in Computer Science, Information Systems OR equivalent work experience

- Min 3 years of experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000+ server systems).

- Min 3 years experience of data center M&E equipment

- Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems

- Experience working in a mission critical operations environment providing client-facing, direct customer support and service.

- Ability to speak confidently & communicate clearly in a virtual environment

- Advanced technical troubleshooting skills for system, network and infrastructure issues with the ability to share knowledge and pass on skills.

- Strong Adherence to process and be process champion (including drafting new processes or challenging shortcomings in existing)

- Excellent communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staff

- Ability to work productively in remote cross-functional teams or resourcefully and independently as an individual

- Ability to review, prioritize and action incoming support tickets in a severity-based ticketing system.

- Be a driver of change and continuous improvement through new processes and creation of detailed support documentation

- Familiar with working in a change control and approval led environment.

- Highly service-oriented, reliable, responsible, self-motivated individual who has the ability to identify possible issues before they arise.

Required Data Centre experience

- Thorough understanding of data center design and layout including electrical, mechanical, cooling plant & operation thereof

- Airflow management (hot aisle, cold aisle, containment etc. and the understanding of the impacts)

- Rack, stack equipment including commissioning of new racks

- Strong structured cabling skills on fiber & copper (e.g looming, term & test)

- Ability to build and verify patching schedules for new block expansions.

Required systems & hardware expertise

- Systems administration (Linux and/or Windows Servers)

- Hardware repair, diagnosis & break / fix

- Networking fundamentals (DNS, TCP/IP, basic troubleshooting)

- IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO)

- Core OS Services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP etc.

- Have a solid foundation of experience supporting servers, storage and networking technology.

About the Company

Oracle offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment models - including public, on-premises, and hybrid clouds - to ensure that technology flexes to the unique needs of a business.

Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.

More than 420,000 customers across 145 countries have harnessed Oracle technology to accelerate their digital transformation.