Data Centre Manager


Saudi Arabia

Ref: RP556-2004

Job description / Role

Employment: Full Time

This role will be based in NEOM, Saudi Arabia

Please only apply if you have experience in line managing a team (including appraisals, performance reviews, hiring new team members etc) AND have not interviewed for Bare Metal / OCI data centre team in the last 9 months.

The next 5-10 years will see the software industry move away from on-premise software solutions towards software delivery via cloud based services. Oracle number one strength is the size and strength of our software portfolio to which most of the business world is already addicted.

Our vision is to bring this to the Cloud from our app server and development tools to our dataset and people management software. We already have the core infrastructure that all of this is built on.

The future is about providing higher level services that companies can consume on demand. Oracle is now recognised as a significant hyper-scale cloud provider offering hybrid capabilities bridging the gap between on premise infrastructure and the Cloud to manage workloads in a secure, efficient and cost-effective way.

Oracle plans to maneuver the entire company's tech focus to provide this.

Are you an experienced Data Centre Manager that has experience from racking & stacking to deployment & decommissioning - and everything in between? Interested in new challenges and being part of a newly created team working on critical projects? Then we'd like to talk to you!

An Oracle Data Centre Manager will be the technical liaison between the technology teams and the Data Centre Environment. You are able to troubleshoot and solve all but the most complex infrastructure issues. As a skilled trouble-shooter on a wide range of Data Centre environment and systems you understand which issues to escalated to the appropriate resolver groups. You create and maintain documentation on technologies you support. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved. Expected to improve current processes, and introduce automation with aim towards simplification,

You are able to execute small projects on your own and work with your Direct Management in planning and executing larger local projects. You understand all aspects of the equipment you support. You ensure adherence to all established guidelines and management practices for your employees. Some travel will be involved.

Your team's responsibilities will include:
- Act as technical liaison for our technical teams.
- Ability to understand internal customer problem and provide technical solution in timely manner
- Ability to understand customer urgency and sensitivity of problem
- Strong Verbal and Written communication skills
- Ability to speak confidently and communicate clearly with internal customers
- Ability to work well with demanding customer environment and delight customer
- Strong Adherence to Process and be process champion
- Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware, software.
- Provides escalated 2nd level technical support for complex technical issues which may include leading problem management cases and providing management status.
- Manages escalated support cases and leads appropriate internal technical resources and/or 3rd party vendors to resolution.
- Assist with server operating system and application upgrades, bug fixes and patching.
- Working on standardization projects for both hardware and software under the Oracle technology stack; while providing consistent system uptime as expected in a IaaS environment.
- Ability to quickly learn new technologies and keep up with the latest technologies.
- Advanced knowledge of network architecture and protocols.
- Experience with enterprise administrative scripting using a major scripting language (Powershell, Bash, Perl, etc.)
- Outstanding organizational skills, ability to prioritize effectively, and experience with technical project management.
- Highly service-oriented, reliable, responsible, self-motivated, and enthusiastic.
- Excellent communication skills and ability to interact professionally with a diverse group of customers and staff.
- Experience providing client-facing, direct customer support and service.
- Ability to interact with all levels of an organization in a professional, and tactful manner.
- Ability to work productively in cross-functional teams or resourcefully and independently as an individual


Basic Qualifications:

- +5 years experience,managing teams, including line management, appraisals, performance reviews, hiring new team members etc
- 3-8 years of experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000+ server systems).
- 3-8 years of experience supporting and troubleshooting distributed, N-Tier applications, software, and operating systems.
- Must have demonstrated expertise in two or more of these areas:
- Systems administration (Linux and/or Windows Servers)
- Networking (DNS, TCP/IP)
- Demonstrated examples of process improvement execution
- Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems
- Excellent oral and written communication skills
- Strong influencing skills
- Ability to work independently, with little direct management
- Open to provide after-hours support as needed
- Experience supporting large, Enterprise customers in an Operations environment
- Strong understanding of Data centre environment and infrastructure: Cabling,Cooling, Power (UPS, Generation)
- Demonstrated examples of Data Centre white space capacity planning
- Demonstrate understanding of Change Management

About the Company

Oracle offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment models - including public, on-premises, and hybrid clouds - to ensure that technology flexes to the unique needs of a business.

Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.

More than 420,000 customers across 145 countries have harnessed Oracle technology to accelerate their digital transformation.

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