Department Manager

Job description / Role

Department Manager - HR - RUH

Job Summary:

- The job holder of this position is responsible for overseeing all employee-related activities including job offers, warnings issuance, personnel documentation, etc. while ensuring their alignment to the division’s policies and procedures.

Key Responsibilities:

Strategic:

- Develop the business plan of the HR Department in line with the Division objectives and strategic objectives of Chalhoub
- Formulate and communicate the HR Department performance objectives and continuously monitor progress and alignment towards strategic objectives

Managerial:

- Assist in the development of department policies and procedures in order to ensure the fulfilment of organizational requirements
- Oversee the operations of the department, provide expertise, encourage teamwork and facilitate related professional work processes in order to achieve high performance standards and staff pride in contribution
- Monitor the yearly budget of the department and control expenditure to ensure optimal use

Operational:

- Develop, implement and coordinate policies and programs covering:
- Benefit and entitlements administration
- Insurance and health benefits
- Employee services
- Immigration relations
- Administer benefits programs such as life, health insurances, vacation, sick leave, leave of absence, and employee assistance
- Finalize and follow-up on offer letters and salary certificates with GMs and management
- Manage and control leaves and absences for all staff and submit data for payroll
- Review the data entry of employees’ confidential and financial records on HRMS (promotions, raises, performance appraisals.)
- Supervise staff turnover reports generation (New Comers, Leavers and total headcount), KPI report of services and internal memos provided
- Ensure exit interviews of resigned staff are being conducted
- Facilitate and support change efforts and champion employees’ needs
- Ensure new employee induction is properly implemented
- Oversee and approve on employee separation notices and related documentation, and conduct exit interviews to disclose reasons behind separations
- Advise management on appropriate resolution of employee related issues
- Ensure timely response to employees’ queries
- Conduct investigations as needed to resolve employee relations and legal issues and advise management on appropriate resolution
- Provide counseling to employees on all work-related issues
- Prepare employee warning/separation notices and related documentations and conducts exit interviews

Requirements

People Management:

- Assign individual objectives for employee performance management purposes, manage performance, empower staff, and provide formal and informal feedback in order to support professional development and maximize performance
- Ensure identification and proper development and recognition of Talents within team

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.