Deskside Support Engineer

Halian

Riyadh, Saudi Arabia

Posted
Ref: NP559-422

Job description / Role

Employment: Contract

Halian is an IT services company providing integrated Managed Services, Resourcing, & Professional Services for corporate enterprises across the UK, Europe and the Emerging Markets of the Middle East & Africa. Established in 1996 and now employing over 450 staff, our company vision is “To unite the best people expertise and information technology and to deliver valued services for our customers”.

We are looking for an experience Deskside Support Engineer, the role is 6 months extendable contract to be based in Riyadh, KSA.

Major Responsibilities include:

- Resolve client hardware/software PC problem tickets.
- A technical knowledge of the supported platform is required as well as a working knowledge of the hardware.
- Capable to do Asset management end to end.
- Candidates must be currently based in KSA with Transferable Iqama and preferably available to join immediately.

Requirements

- Must have 3-5 years of relevant experience.
- Should be responsible for resolving problems and performing IMACs within Service Level Agreement objectives (SLA), and completing all related administrative duties.

About the Company

Founded in 1996, Halian is an IT services company with a strong track record of delivering value for our customers across the UK, Europe, The Middle East and Africa.

The experience we have gained means that we can help our clients reduce information technology costs, increase IT systems performance, and free up valuable internal resource to focus on core business activities. Our knowledge base covers a variety of industry sectors including Government, Healthcare, Telecommunications and Pharmaceuticals, as well as a specialist Financial markets capability in our Luxembourg office.

We operate with a culture of openness and trust that helps us to develop strong working relationships with our clients and with our core technology partners Dell, Oracle, Red Hat and Symantec.

Our three key service offerings of Managed Services, Resourcing Services and Professional Services can be used independently or integrated to provide a truly comprehensive service.

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