Job description / Role
Will be responsible about handling the users calls and interactions along with logging them within the service management portal on the defined priority matrix, with level one support to fix their issues or handle this requests, otherwise escalate them to appropriate L2 OR L3 Support group as per the defined escalation matrix.
Good computing (computer) skills. Microsoft SCCM. Software and Hardware installing and troubleshooting. Communicating with people. Analyzing hardware issues. Brief background with Windows Server, Linux & Virtual Machines. Communication Skills. Marketing & Graphic design. Inventory management. Call center environment. Customer service expert. Data recovery. Technical support.
About the Company
Saudi Networkers is one of the largest consultancies providing services to ICT, Oil & Energy, Technology, Engineering, Banking, Finance and Healthcare arena across Middle East & Africa, covered by teams, specialized in their assigned industry sector.
Saudi Networkers founded in 2001 and has excelled ever since in providing cost effective solutions to the biggest multinational companies in MEA region with very high standards of quality whilst adhering business ethics and meeting our clients expectations.
Today, SNS Group is one of the leading consultancies, with more than 1700+ employees worldwide, ISO 9001:2008 certified and is highly regarded.
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