Digital and Technology Support Technician

Job description / Role

Responsible for the provision of the following functions, with additional support from the Managed Services Provider as required:
Service Desk
o Single Point of Contact
o Tickets to be opened through various channels including Web browser, Desktop client, Mobile Application, Email, SMS, Chatbot and Call center (System to be provided by DNEC).
o Incident and Request Lifecycle Management
o Escalate complex matters to next level support
o Contribute FAQ's and Knowledge Article
o Customer Survey Feedback
o Call Quality and Auditing
o Service Desk Training and Improvement Plan
o Provisioning of End User Accounts
o Password Resets
o End User Software Provisioning
o Communication and Alerts

End User On Site Support:
o Second Level Case Handling
o IT Software Provisioning
o End Point Devices Management (Laptops, Desktop, Mobile Phones)
o Employees hire to retire support
o Workplace IMAC (Installation, Moves, Additions and Changes) support

Smart Office:
o UCS (Unified Communication System) / IP Telephony Management
o Multi-Function Printers/Scanners Management
o Digital Signage Management
o Meet Room Booking System Management

End User On Site Support:
o Second Level Case Handling
o IT Software Provisioning
o End Point Devices Management (Laptops, Desktop, Mobile Phones)
o Employees hire to retire support
o Workplace IMAC (Installation, Moves, Additions and Changes) support

Smart Office:
o UCS (Unified Communication System) / IP Telephony Management
o Multi-Function Printers/Scanners Management
o Digital Signage Management
o Meet Room Booking System Management

About the Company

Saudi Networkers Services, incorporated in 2001 with an aim to provide the world class business and consulting services through a combination of market insight, technical excellence and unrivalled agile methodology.

Our success stems from building strong relationships and trusted partners, which enabled us delivering exceptional services to public sector, as well as some world's leading organizations, in Telecommunication, Information Technology, Cyber Security, Banking, Energy, Utilities and various other industry arenas.

We collaborate closely, ideate that how the work gets done, while working alongside businesses to collaborate on growth and applying breakthrough innovations, that drive exponential impact, managed by teams specialized in their assigned industry sectors.