Director of Catering & Meeting Services

Job description / Role

Company Description

Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate complement to the charm and beauty of a stay in Jeddah.

Job Description

• Generate high yield business both rooms, function space and catering events.
• Develop a conference, meetings and banquet action plan with strategies to meet or extend goals and objectives in line with the marketing plan.
• Implement measurable results prepared with appropriate strategies and measure Sales Managers' performance against defined goals and targets.
• Ensure all current and future client accounts are serviced in accordance with LQEs.
• Ensure all sales staff maintain up to date records on Delphi account profiles.
• Ensure all sales staff submit sales activity reports in the specified time period.
• Review all sales proposals and contracts and adjust them to changing market conditions as required.
• Promptly share leads on corporate FIT and travel trade business with relevant members of the Corporate & Travel sales team.
• Assign sales territories and client accounts to all sales staff.
• Promptly pass leads on regional and/or international business to the respective RSOs.
• Communicate directly with the Banquet Operations Manager for all related banquet functions, and communicate client requests to relevant departments.
• Control department expenses in line with budget objectives.
• Ensure banquet event orders are accurate and provide all relevant information to departments concerned.
• Generate and submit annual CAPEX report within the specified time period.
• Develop, implement and manage yield management strategies on all function space.
• Develop and implement annual staff training programme and ensure all staff attend LQE training programme.
• Be aware of current market trends and supply competitors' activity to all relevant department staff and DOSM.
• Perform any other reasonable duties as required by the DOSM.
• Perform any tasks as assigned by the Management.

Qualifications

We are looking for a well-organized and creative candidate with excellent communication and interpersonal skills, who can display a "passion for perfection" and work in a dynamic environment. In addition, the candidate should possess:

• Degree or Diploma in Hospitality Management.
• Minimum 5 years in the hotel industry, luxury hotel experience is preferred.
• Knowledge of Catering and MICE Segment.
• Strong relationships with Production Houses, Event Planners, PR Firms.
• A computer literate.
• Fluent in English and Arabic language.

Additional Information

Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.