Director of Data Analytics (Loyalty)

Job description / Role

This role will shape data strategy, drive advanced analytics, and deliver actionable insights to optimize omnichannel loyalty programs, GTM strategies, and customer lifetime value. The right candidate will bring a blend of technical depth, strategic thinking, and commercial acumen to transform data into measurable impact.

Client Details

The hiring organisation is a well-established entity within the retail industry, known for its innovative approach to loyalty programs. Operating as a large organisation, they are committed to leveraging data to enhance customer engagement and optimise business outcomes.

Description

Analytics Strategy & Leadership

* Define and execute the data and analytics roadmap for loyalty, CRM, and marketing programs.
* Build and mentor a high-performing team of data scientists, analysts, and BI specialists.
* Foster a data-driven decision-making culture across the organization.

Loyalty & CRM Analytics

* Design and measure loyalty program strategies to improve retention, engagement, and ROI.
* Leverage AI/ML for personalization, segmentation, and churn prediction.
* Monitor and optimize customer lifetime value (CLV) across all segments.
* Deliver omnichannel analytics that integrate data from in-store, eCommerce, app, and digital platforms.

Insights & GTM Strategy

* Partner with marketing and commercial teams to shape go-to-market (GTM) strategies driven by customer insights.
* Provide recommendations on reward structures, promotional campaigns, and customer journeys to maximize impact.
* Develop executive dashboards and KPIs to track loyalty program performance and GTM effectiveness.

Data Management & Governance

* Oversee data integration across POS, CRM, eCommerce, mobile, and digital channels.
* Ensure data quality, governance, and compliance with industry standards.
* Drive adoption of cloud-based analytics platforms and scalable data models.

Job Offer

* An attractive salary package in the range of SAR 60,000 to SAR 65,000 annually.
* Comprehensive benefits package (details to be confirmed).
* Opportunity to work in a leadership role within a large organisation in the life science industry.
* A permanent position based in Jeddah, offering stability and long-term career growth.
* Access to cutting-edge analytics tools and technologies.

If you are ready to take the next step in your career as a Director of Data Analytics (Loyalty), we encourage you to apply today.

A successful Director of Data Analytics (Loyalty) should have:

* Minimum degree qualified, Masters is preferred, with past experiences in loyalty programs within retail, restaurant chain, banking or airlines.
* 12+ years of experience in data analytics, with at least 5 years in leadership roles.
* Exceptional communication and stakeholder management skills, with experience influencing C-level executives.
* Strong expertise in retail, loyalty program design, CRM, and omnichannel analytics.
* Proven success in customer segmentation, CLV modelling, and GTM strategy enablement.
* Proficiency in cloud based analytics platforms, strong technical understanding of AI/ML methodologies.
* Excellent business acumen with the ability to translate analytics into strategic recommendations.

About the Company

Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal

The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.