Director of Sales

Job description / Role

Company description

Established in 2000 in Turkey, Rixos pioneers the 'All Inclusive, All Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports and fitness activities, sensorial spa and wellness journeys, and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job description

• Prospective accounts: Identifies prospective accounts and establishes goals for key accounts by analysing historical data and other statistical information and also by conducting accounts interviews and preparing customer action plans.
• Fairs (domestic/international): Attends fairs in order to represent the hotel and/or region according to the action plan within the business/marketing plan of the hotel. The fairs are attended in coordination with the regional or corporate sales team.
• Domestic market: Priority in sales activities is given to this market, for the local travel trade as well as for the corporate accounts.
• International market: Has to be worked on in close coordination with the general manager according to internal regulations.
• Rooms: Regarding the availability and the coordination of rooms for high booking periods, the final approval of availability is always taken by the hotel operations management.
• Market mix: Emphasis on the right market mix to maintain the quality of the product and to minimize market dependence in the long term.
• Coordination: Regular meetings with the hotel operations (Rooms Division, Reservation, and Food & Beverage) have to be held to exchange information and problem solving.
• Reduces administrative work to achieve a minimum of 5-7 personal sales/courtesy calls per day as well as 10 telephone sales/courtesy calls per day, without affecting promptness of flow of correspondence to accounts.
• Ensures that all incoming correspondence (inquiries, requests, offers, confirmations, etc.) are attended to and replied to in due time.
• Reporting: Prepares and transmits the call reports on a weekly basis to the supervisor and/or the general manager. Establishes a monthly report which includes the summary of past activities, prospection and trends, analyses competitor's sales and promotion efforts, forecast for all sales activities, and production/conversion figures. Attends once a month the hotel's Sales/Rooms Division and Credit meeting.
• Business plan / budget: Targets to achieve key figures from key accounts/key markets through preparation and execution of proper action plans for his/her field of responsibility.
• Accounts receivable: Is co-responsible for the settlement of outstanding balances, respectively the follow-up on a regular basis towards local travel trade to match credit policy in close coordination with the Credit Manager/Rooms Division.
• Establishes and signs contracts with local inbound operators, travel agents, and corporate clients considering the official rate policy in coordination with the general manager.
• Conducts rate market surveys to advise management of actual market trends.
• Establishes and co-signs contracts with international tour operators and corporate clients respecting the rate policy and contract policy together with the general manager. He/she conducts prior discussions with the partners to prepare final contracting.
• Special deals (out of guidelines and rate policy) must in any case be discussed, coordinated, and approved prior to offer with the hotel's management.
• Ensures all staff are thoroughly familiar with the hotel's emergency procedures and are in a state of preparedness for any emergency which may occur.
• Execution of regular technical/skills training. Is responsible for setting up and maintaining ongoing training programs in the department in conjunction with the Director of HR and the L&D Manager.
• Maintains a monthly overview of vacation and public holiday balances of all his/her staff and delivers a monthly consolidated summary to the Director of HR.
• He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
• Assumes responsibility of Duty Manager when scheduled to do so.
• Other duties as assigned.
• Press releases, PR activities, advertisements, etc. are executed and coordinated by the GM's office.
• Electronic distribution systems are updated by the hotel operations on a regular basis.
• Assists in task force teams for new openings.
• Carry out any other reasonable tasks (which may not be stated here) as requested.

Qualifications

Master degree in marketing or diploma in vocational hospitality, with 8-10 years experience in 4-5 star hotels.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.