Director Of Technology Innovation And Data

Four Seasons Hotel Riyadh

Red Sea, Saudi Arabia

Posted
Ref: SP979-130

Job description / Role

Employment: Full Time

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Soon to be one of the region's foremost luxury beachside destinations, The Red Sea will comprise of the idyllic natural islands and lagoons across 200 kms of coastline along the western coast of the Kingdom of Saudi Arabia, between the cities of Umluj and Al Wajh. The new Four Seasons Resort will be located on Shura Island, the hub of the development and home to a yacht marina, leisure and lifestyle facilities, retail offerings, an 18-hole golf course and more. The Red Sea destination is being built with sustainable practices and tourism at its core, with the masterplan being informed by an impressive marine spatial planning simulation to model the environmental impact of development and operations to minimize over-tourism while providing guests with an exceptional travel and lifestyle experience. The destination will also rely on renewable energy and will only develop a small portion of the islands with expansive dedicated conservation zones. The new Four Seasons Resort will offer approximately 149 rooms and suites, all with uninterrupted views over white sand beaches and crystal-clear waters. The property will also feature six restaurant and lounge outlets, meeting and events spaces, a marine discovery centre, Kids for All Seasons space and much more. Whether looking for rest and relaxation or sport and water activities, there will be something for everyone, including a full-service spa with a hammam, tennis courts, three outdoor pools with cabanas, and two separate beaches for families and adults perfect for soaking in the sun or diving down to explore the coral reefs.

About the Role

The Director of Technology Innovation & Data will lead the efficient operation and maintenance of all computer systems, data, and voice communication activities at the property. Reporting to the Director of Finance, the role ensures the implementation of hotel and corporate technology strategies while identifying opportunities for technology enhancements that improve systems performance and guest experience.

What You Will Do

Systems Management

  • Oversee all IT systems, ensuring critical systems are operational 24/7.
  • Establish and maintain system security procedures, user protocols, and hardware familiarization.
  • Develop and execute product lifecycle management strategies for hardware/software.
  • Forecast technology upgrades and requirements to enhance system effectiveness.

Guest and Team Support

  • Assist guests with technical requirements and troubleshoot IT-related issues to deliver exceptional service.
  • Provide technical support to employees and ensure systems knowledge is maintained.
  • Build, lead, coach, and develop a strong IT team to deliver exceptional support.

Operational Leadership

  • Manage IT operating and capital budgets in alignment with property goals.
  • Assist the Director of Finance with IT maintenance and service contracts, including scope definition, negotiations, and vendor selection.
  • Prepare and deliver reports, facilitate meetings, and represent the property in quarterly regional systems meetings to share ideas and best practices.

Compliance and Innovation

  • Ensure system security and data integrity by maintaining compliance with corporate IT policies and procedures.
  • Promote continuous learning and professional development within the IT team.
  • Drive innovation by identifying opportunities for new technology adoption and systems improvement.

What You Bring

  • Minimum 2 years of experience as a Director of IT in a hotel environment.
  • University/College degree in Information Technology or related field.
  • Strong expertise in network-building, troubleshooting, and hospitality technology applications.
  • Experience in managing projects, budgeting, and capital planning for IT systems.
  • Ability to lead, coach, and build a high-performing team.
  • Effective presentation, report preparation, and meeting facilitation skills.
  • Pre-opening experience is essential.
  • Fluency in Arabic and English is required.

What We Offer

  • Competitive net salary in a tax-free environment.
  • State-of-the-art staff accommodation.
  • 30 working days' vacation.
  • 10 days public holidays annually.
  • Complimentary employee meals.
  • Medical and life insurance.
  • Worldwide complimentary room nights with Four Seasons.
  • Laundry/dry cleaning for work attire.
  • Growth and development opportunities.

Schedule & Hours

  • Full-time

About the Company

Soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.

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