Ref: RP714-12691

Job description / Role

Employment: Full Time

What is in it for you?

- ALL Heartist benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21.

Your team and working environment:

- Sofitel Shahd Al-madinah boasts a landmark location in the center of Madinah, a short walk from the northern entrance of the Al-Masjid an-Nabawi. The property features 469 keys, including the most luxurious suite in Madinah, two- and three-bedroom suites, three dining outlets, an executive lounge, two meeting rooms and a fitness center with a gym, stand out as a beacon of modern luxury and French savoir-faire, blending the brand's unique sense of joie de vivre with the very best of the local.

What you will be doing:

Under the guidance and supervision of the Rooms Division Manager and / or the Night Manager, and within the limits of the established Sofitel Hotels & Resorts and OSM (Operational Standards Manual), his/her responsibilities are to provide efficient, personalized, courteous and punctual service and to practice up-selling techniques. To work with a team spirit and to ensure that each guest leaves the property fully satisfied and with the wish to return back.

- Prepare for daily arrivals in terms of room allocation, amenities, and special requests of guests.
- Announce VIP rooms to Housekeeping and F&B departments
- Ensure VIP rooms are ready, checked and all in order prior to arrival
- Take responsibility for your shift & handle situations, ensure that the reception team on shift is looked after and helped if needed
- Conduct daily briefing & ensure LQA standard is followed
- Perform Check in & Check Out at the reception For All Accor Members and VIP guests.
- Attend guest requests and take action accordingly
- Handle guest complaints and take action immediately to ensure satisfaction is delivered.
- Assist Hotel Manager on Duty when/if required.
- Accountable for cashiering duties, foreign exchange transactions, night audits tasks, and settlement upon guests' departure.
- Handle walk in guest at all times and process call in reservations when the room reservations section is closed.
- Provide friendly smooth courteous service to guests and respond promptly to all requests and inquiries at all times.
- Resolve guests' complaints/ requests and liaise with the department concerned to ensure immediate follow up.
- Check Hotel situation, occupancy, functions, groups, MIPs



Experience and skills include:

- Bachelor's Degree in Hospitality & Tourism is a plus.
- Prior experience as a Duty Manager in a 5 stars hotel is a must.
- Good communication in both Arabic & English.
- Strong interpersonal skills.
- Computer literate, prior experience working with Opera, Message Box or related systems.
- Strong interpersonal and problem-solving abilities and to lead by example.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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