Duty Manager

Job description / Role

Company Description

We are looking for a duty manager to join the pre-opening of SLS The Red Sea. Ennismore, with its luxury brand SLS Hotels, is currently opening a magnificent project in the oasis that is The Red Sea. SLS The Red Sea is planned to open in 2025.

Introducing the newest gem of dazzling luxury to reach The Red Sea project: the resort offers 150 luxurious keys, complemented by an impressive array of 7 distinct food and beverage outlets and a rejuvenating spa sanctuary. Catering to both adults seeking a getaway and families craving connection and some adventure, this hotel brings a wonderland of extraordinary experiences to The Red Sea, providing an array of amenities and activities tailored for travelers of all ages.

This project is not for the faint at heart. At Ennismore, we are ambitious, and this project is a perfect example of that. If you are looking to make your mark as we expand further into the Kingdom of Saudi Arabia, build an exciting hotel with lots to offer, and curate the team with some of the best and brightest in the lifestyle and luxury hospitality space, this might just be the right fit for you.

Job Description

• Manage and supervise all tasks of staff to ensure guests receive prompt, cordial attention and personal recognition.
• Assist the front office manager in all aspects of duties.
• Ensure repeat guests and other VIPs receive special attention and recognition.
• Control room availability, room types, accuracy of room count and rate categories.
• Maximize occupancy, revenue, and average rate while maintaining high service standards.
• Liaise with the housekeeping department to ensure room image is maintained and the "Room Ready on Arrival" policy is adhered to.
• Liaise closely with the executive housekeeper to ensure special guest needs, amenities, and other room-related requests are met.
• Be aware of credit policies and procedures and liaise closely with the finance department to ensure that credit procedures are properly carried out.
• Know system recovery procedures.
• Interpret computer reports and compile relevant statistics for front office.
• Approve upgrades and special amenities in absence of manager.
• Maintain inter-departmental relationships to ensure seamless customer service.
• Inspect frequently for cleanliness and orderliness of the lobby, reception, and cashier's desk and, on a random basis, VIP rooms prior to arrival.
• Prepare efficient work and vacation schedule for front office staff, taking into consideration project occupancy and forecasts and any large group movements.
• Maintain appropriate staff standards of conduct, dress, hygiene, uniforms, and appearance.
• Work with the HR manager to ensure productive departmental performance.
• Work with finance in the preparation and management of the department's budget.
• Adhere to OH&S policies and procedures and ensure all direct reports do the same.

Qualifications

• Good organisational skills.
• Good level of engagement with residents.
• Ability to manage a multi-cultural workforce.
• Excellent leadership and communication skills.
• Display high levels of integrity, dedication, and support for continuous improvement.
• Flexible management style to meet the challenges of a changing work environment.
• Good knowledge of the entire front office operations.
• Must be a self-starter, coach, and mentor who can motivate the team to perform their best.
• Knowledge of Opera Property Management System preferred.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.