Duty Manager

Saudi Arabia

Posted
Ref: RP714-28069

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Job description / Role

Job Type
Full Time

Job Location
Saudi Arabia

Nationality
Any Nationality

Salary
Not Specified

Gender
Not Specified

Arabic Fluency
Not Specified

Job Function
General Management

Company Industry
Travel, Hotel & Tourism

Company description

Our Habitas is an experience-led global hospitality group dedicated to building and activating hotels in inspiring destinations, with community at the heart of our mission. With exciting upcoming openings in Todos Santos, Santa Teresa, and Los Cabos, we aim to create extraordinary experiences that positively impact lives by fostering deeper human connections. Join us in our commitment to redefining hospitality and enriching the travel experience.

Job description

Job summary

The Duty Manager is responsible for overseeing the daily operation of both Habitas AlUla and Caravan by Habitas during their shift. This leadership role ensures the smooth coordination of all departments and maintains the highest level of guest satisfaction, safety, and operational excellence. The Duty Manager acts as the key point of contact for guests, manages incidents, supports team performance, and represents senior management in their absence.

Key responsibilities

Guest services & experience

Serve as the primary point of contact for all guest inquiries, complaints, and emergencies during shift coverage.

Ensure prompt resolution of guest issues with a focus on service recovery and satisfaction.

Monitor VIP arrivals, special requests, and personalized guest experiences.

Ensure consistent service standards across Habitas AlUla and Caravan by Habitas properties.

Operational oversight

Supervise the daily operations across all departments, including Front Office, Housekeeping, F&B, Security, Engineering, and Guest Experience.

Conduct regular property and caravan site walk-throughs to ensure cleanliness, safety, and proper maintenance.

Support departmental teams during peak times or in the event of staffing shortages.

Review daily reports, occupancy forecasts, and handover notes for effective shift planning.

Staff coordination

Act as the shift leader, ensuring effective communication among team members and departments.

Assist in onboarding, coaching, and motivating staff during shift hours.

Ensure staff adhere to company policies, grooming standards, and health and safety protocols.

Crisis & incident management

Respond to and manage emergencies, incidents, and guest health and safety concerns professionally and efficiently.

Coordinate with relevant departments and authorities when required.

Prepare and submit incident reports to management.

Qualifications

Minimum 3-5 years of Front Office or Guest Service experience in luxury resorts or 5-star hotels, with at least 1-2 years in a supervisory or managerial role.

Strong knowledge of front office systems, PMS, and night audit procedures.

Excellent communication and leadership skills, with the ability to handle pressure and make quick decisions.

Flexible, detail-oriented, and committed to delivering exceptional guest experiences.

Fluency in English is required; Arabic and other languages are an advantage.

Additional information

Attention to detail and accuracy.

Leadership and team supervision.

Time management and ability to meet deadlines.

Ethical decision-making and integrity.

Adaptability in a dynamic, multicultural environment.

Warm, approachable, and confident personality.

Strong problem-solving skills and guest-oriented mindset.

Ability to work independently and represent resort management at night.

High level of integrity and professionalism.

Safety & security

Serve as the emergency contact and leader on duty for all safety incidents, medical situations, or guest emergencies.

Ensure all night staff follow health, safety, and security protocols.

Report incidents and take immediate corrective actions as necessary.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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