ECT - Field Services

Job description / Role

Role Summary:

In this role, the Field Engineer Intern will observe and perform various equipment service processes and procedures to drive customer satisfaction and ensure proper functionality of less intricate customer diagnostic imaging equipment.

Essential Responsibilities:

Supervised responsibilities may include:
- Work within a hospital radiology environment to evaluate and troubleshoot imaging equipment issues and implement appropriate repairs.
- Complete Preventative Maintenance on designated equipment.
- Perform safety and environmental inspections ensuring compliance to Health and Human Services and Environmental Health and Safety guidelines.
- Complete necessary service and repair documentation following hospital protocol and GE policies & procedures.
- Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
- Learn and ensure proper care of tools and test equipment and ensure calibration.
- Enhance and maintain technical knowledge of current standards, codes and procedures regarding safe and effective use of medical equipment.
- Mentor with and assist more experienced technicians on progressive repairs and resolution, and will work as a member of the local team to provide efficient service delivery to all accounts within his/her assigned area.

Requirements

Qualifications/Requirements:

- Bachelor's degree in Electronics Engineering Technology, Biomedical Engineering Technology, Medical Imaging Technology or similar technical degree.
- Previous experience and/or course work in which you have successfully interpreted schematic diagrams and performed troubleshooting and planned maintenance on basic diagnostic imaging or electronic equipment following current standards, code, and procedures to ensure safe and effective operation of those devices.
- Must be able to develop and maintain good customer relationships.
- Must have reliable transportation and a valid driver's license.
- Must be willing to work in the specified geographical area.

Desired Characteristics:

- Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner.
- Experience interfacing with both internal team members and external customers as part of a solution based service process.
- Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment in the electronic field - resulting in knowledge of electronic digital circuitry and understanding of electronic and electro-mechanical devices.
- Change agent and process oriented.
- Leading & Relating to Others: Establishes good relationships with customers and staff. Builds wide and effective networks of contacts inside and outside the organization. Relates well to people at all levels. Manages conflict.
- Shares Expertise: Applies specialist and detailed technical expertise. Develops job knowledge and expertise through continual professional development. Shares expertise and knowledge with others. Uses technology to achieve work objectives. Demonstrates an understanding of different organizational departments and functions.
- Organizing & Executing: Focuses on customer needs and satisfaction. Sets high standards for quality and quantity. Monitors and maintains quality and productivity. Works in a systematic, methodical and orderly way. Consistently achieves project goals. Takes responsibility for actions, projects and people. Takes initiative, acts with confidence and works under own direction. Initiates and generates activity.
- Communicating: Speaks clearly and fluently. Expresses opinions, information and key points of an argument clearly. Makes presentations and undertakes public speaking with skill and confidence. Responds quickly to the needs of an audience and to their reactions and feedback. Projects credibility.
- Coping with Pressure: Works productively in a pressurized environment. Keeps emotions under control during difficult situations. Balances the demands of a work life and a personal life. Maintains a positive outlook at work. Handles criticism well and learns from it.
- Supporting & Cooperating: Demonstrates an interest in and understanding of others. Adapts to the team and builds team spirit. Listens, consults others and communicates proactively. Supports and cares for others. Upholds ethics and values. Appropriately follows instructions from others without unnecessarily challenging authority. Follows procedures and policies. Compiles with legal obligations and safety requirements of the role.
- Embracing Change & Demonstrating Enthusiasm: Adapts to changing circumstances. Accepts new ideas and change initiatives. Adapts interpersonal style to suit different people or situations. Works hard and puts in longer hours when it is necessary. Identifies development strategies needed to achieve career goals and meet new or changing demands of the job.

About Us:

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Locations: Saudi Arabia; Riyadh

About the Company

GE is a diversified technology, media and financial services company, dedicated to creating products that make life better. From aircraft engines and power generation to financial services, medical imaging, television programming and oil and gas, GE operates in more than 100 countries and employs over 300,000 people worldwide.

GE's Oil & Gas business is a leader in the development and delivery of advanced product and service offerings for the global oil and gas industry. As a consequence of the rapid expansion of its technology base, GE's Oil & Gas is capable of addressing the largest and most complex engineering and application challenges entirely from its own worldwide resources. So whether it's the world's largest LNG compression trains, re-injection of high sulfur gas, enhancing the safety and productivity of the world's oil and gas pipelines, or equipment for the production of oil and gas from harsh environments, GE is leading the charge.