Job closed
Ref: LP085-1258
Job description / Role
The role holder is responsible for answering inbound calls and assists customers in their inquiries and requests, and provide the highest standards of customer service for all Brokerage customers.
• Support customer inquiries and requests received through the telephone
• Provide the highest standards of customer service and call quality
• Promote bank’s product and services to the existing and potential customer
• Maintain up-to-date product knowledge through undertaking various training courses
• Answer the customer claims and complaints within the SLAs defined and as per the operational procedures
• Provide personalized customer service of the highest level
• Fulfill requests by clarifying desired information; completing transactions; forwarding requests.
• Maintain a certain standard of key performance indicator and the KPI will specify that can use to determine the success of operations.
Requirements
Qualifications:
• Deploma.
• CMA-1 Certificate.
Experience:
• 0-1 years of relevant experience with at least 6 months in a similar role
• Experience in call center services is preferred
• English language (Intermediate level)
• Basic math skills.
• Good IT Skill preferred
About the Company
Saudi Networkers Services, incorporated in 2001 with an aim to provide the world class business and consulting services through a combination of market insight, technical excellence and unrivalled agile methodology.
Our success stems from building strong relationships and trusted partners, which enabled us delivering exceptional services to public sector, as well as some world's leading organizations, in Telecommunication, Information Technology, Cyber Security, Banking, Energy, Utilities and various other industry arenas.
We collaborate closely, ideate that how the work gets done, while working alongside businesses to collaborate on growth and applying breakthrough innovations, that drive exponential impact, managed by teams specialized in their assigned industry sectors.