Engagement Associate (Front Desk Executive)

Job description / Role

Job Purpose
As an Engagement Associate in the local Operations team, the role is to provide a level of quality customer service unsurpassed in the hospitality industry. Through the establishment and maintenance of excellent client relations, you will act as the ‘face’ of The Executive Centre for all of our in-house and external clients. You will have strong customer service instincts, an eye for detail and a tendency to always go the extra mile for our clients.

Daily Operations:
• Maintains a high level of alertness and professionalism at the front counter by anticipating and responding to guests and potential clients’ needs or queries
• Handles all telephone calls in a professional and efficient manner which includes exuding a cheerful and clear tone
• Responsible for managing the office unit & PABX system setup and requests for all clients
• Organizes postage and document courier services, handle mail, incoming & outgoing deliveries
• Coordinates conference room bookings, refreshments for meetings and other special arrangements
• Handles all secretarial and administrative duties for clients, as requested
• Performs check in & check out process for all clients
• Conduct up-selling and cross-selling to maximize revenue

Service Standards:
• Ensures that clients’ requests and demands are met to the best of your professional ability. This includes the handling of all inquiries, complaints and feedback
• Establishes and offers input on improvement to service standards, in liaison with the Centre-in-charge
• Ensures that the Centre’s service standards are maintained at all times
• Internal:
• Develop rapport and professional business relationships with fellow colleagues and stakeholders
• Support local Operations to maximize profitability, efficiency and productivity

A minimum of two years customer service and administrative experience gained either in a Hotel Front Desk/Club Floor environment
• Customer-oriented with excellent interpersonal and communications skills, with an open mind to changes
• Good team player with a positive attitude and ability to work under pressure, juggling a variety of tasks
• Fluency in English and another mainstream local language, depending on location
• Good telephone manner and ability to perform secretarial tasks under deadlines
• Able to handle correspondences and inquiries
• Knowledge of Microsoft Word, Excel,

Salary:
SAR 5,000 to 8,000 per month inclusive of fixed allowances.
Additional benefits: Medical, Visa, Air Fare, Bonus

About the Company

The Executive Centre (TEC) is Asia’s premium flexible workspace provider, opened its doors in Hong Kong in 1994 and today boasts over 220+ Centres in 36 cities and 16 markets. It is the third largest serviced office business in Asia.

The Executive Centre caters to ambitious professionals and industry leaders looking for more than just an office space - they are looking for a place for their organisation to thrive. TEC has cultivated an environment designed for success with a global network spanning Greater China, Southeast Asia, North Asia, India, Sri Lanka, the Middle East, and Australia, with sights to go further and grow faster. Each Executive Centre offers a prestigious address with the advanced infrastructure to pre-empt, meet, and exceed the needs of its Members. Walking with Members through every milestone and achievement, The Executive Centre empowers ambitious professionals and organisations to succeed.

Privately owned and headquartered in Hong Kong, TEC provides first class Private and Shared Workspaces, Business Concierge Services, and Meeting & Events facilities to suit any business' needs.