Event Planning Manager

Job description / Role

Summary

Role purpose
Lead the onsite planning and delivery of conferences, social events, and incentives booked at Grand Hyatt Red Sea (and selected Miraval wellness group programs), ensuring flawless execution, upsell, and guest satisfaction.

Key responsibilities

• Act as primary client liaison post-contract; conduct kick-off calls, BEO handover, and detailed planning (rooms, space, F&B, AV, décor, security, transportation, wellness add-ons).
• Create and own event critical path, function sheets/BEOs, diagrams, and run-of-show; chair internal pre-cons and daily ops briefings.
• Coordinate cross-functional teams (Culinary, Banquets, AV, Spa/Miraval Guides, Front Office, Housekeeping, Security) to deliver event specs.
• Maximize revenue via menu engineering, space optimization, upgrades, and ancillary upsell (spa, experiences, activities).
• Manage changes, guarantees, billing instructions, credit approvals, and deposit schedules in line with policy.
• Ensure compliance with safety, local regulations, and brand standards; conduct risk assessments for high-profile events.
• Oversee onsite client service, issue resolution, and post-event debriefs; drive repeat and referrals.

KPIs

• Event satisfaction scores & post-event survey results.
• Banquet/C&E revenue, average check, and upsell contribution.
• BEO accuracy and change control adherence.
• Billing accuracy, DSO for group/event folios.
• Repeat/Referral rate and ancillary revenue.

Qualifications

Qualifications & experience

• 4-6 years in event planning/operations for luxury hotels/resorts; complex/multi-venue experience preferred.
• Strong production knowledge: AV, staging, social protocol, wellness programming.

Other requirements
Onsite role with extended hours during peak events; weekend/public holiday coverage as required.

About the Company

Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.