Ref: RP714-5477

Job description / Role

Employment: Full Time

Our Vision, we make moments

Mövenpick Hotels & Resorts (MH&R) is in the "moments" business. We're intimately involved in important times in our guests lives. And you never know when a moment can be made. A simple smile in the lobby can create the positivity that turns a business trip into a new business celebration. An insider tip on the best way to spend a day can make an entire holiday. A romantic dinner for two can lead to a longer term partnership.

It doesn't take much to make a moment. Just to be genuine. And human. And warm. And take steps to do the ordinary in an extraordinary way.

We understand that this vision cannot be achieved without great people who create and support work environments designed to produce exceptional results.

The Role

- To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
- To generally promote and ensure good inter-departmental relations.
- To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
- To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
- To assist the Assistant Manager / Restaurant Manager in any task outlined/detailed by him/her.
- To take time and get to know the guests, and to be committed to service excellence.
- To provide service that is sincere, warm and enthusiastic, ensuring the guests satisfaction.

Key Deliverables and Responsibilities

Planning & Organizing:

- Monitor's duty schedules for the respective team.
- Works towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.
- Ensures that under no circumstances the entrance door is left unattended.
- Contributes to meet / maximize the monthly revenue budget for the respective outlet.

Requirements

Operations:

- Works in close cooperation with the Kitchen and Stewarding as well as the restaurant cashiers to ensure a smooth running operation.
- He / she conducts / attends regular training sessions with the assigned team in line with the departmental SOP's i.e. guest care, product knowledge, grooming standards, up selling, etc.
- To report any equipment failures/problems to the Maintenance Department.
- To pass any maintenance requests to the Maintenance Department.
- To participate in any Training/Developments schemes as recommended by senior management.
- Ensures the proper appearance (condition of uniforms) and grooming of assigned staff.
- Handles the welcome of arriving guests and their sitting through the hostess, takes over, if she is not available.
- Maintains a professional / friendly relationship with the outlet patrons to ensure their well-being.
- Makes himself / herself familiar with all menus, promotions and other relevant issues concerning the outlet (product knowledge).
- Contributes to the upkeep of the outlet's database of regular guests.
- Reports cleanliness and maintenance issues to the immediate Supervisor or the departments concerned.
- Resolves guests' complaints directly or consults with immediate Supervisor.
- Does all mise en place work according to a whole day service requirements.
- Prepares all store requisitions for signature (operating material, food products and beverages) and ensures the accurate delivery of goods.
- Attends regular departmental meetings and conduct's briefings (on behalf) and contributes to an open communication with in the assigned team.
- Familiar with the outlets menu and promotional activities.
- Familiar with the company's internal policies and safety procedures.
- Carries out other related assignments or tasks entrusted by the Food & Beverage from time to time.
- To have a complete understanding of and to adhere to Mövenpick Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety.
- Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department.
- To carry out any other reasonable duties and responsibilities as assigned.

Administration:

- To assist the outlet manager with the following reports:
- Overtime & extra hours consumed monthly.
- Daily log book
- Time schedule weekly
- Vacation schedules yearly
- Buffet name Tags and menu printing

Mövenpick Hotels & Resorts reserves the right to revise all job descriptions from time to time as business needs demand. Other duties may be assigned as & when necessary. The above-mentioned job description attempts to outline key aspects of the role, however, does not limit its right to assign other duties to an employee in this position. This job description does not constitute a written or implied contract of employment.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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