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Job description / Role

Employment: Full Time

Our Vision, we make moments

Mövenpick Hotels & Resorts (MH&R) is in the "moments" business. We're intimately involved in important times in our guests lives. And you never know when a moment can be made. A simple smile in the lobby can create the positivity that turns a business trip into a new business celebration. An insider tip on the best way to spend a day can make an entire holiday. A romantic dinner for two can lead to a longer term partnership.

It doesn't take much to make a moment. Just to be genuine. And human. And warm. And take steps to do the ordinary in an extraordinary way.

We understand that this vision cannot be achieved without great people who create and support work environments designed to produce exceptional results.

The Role
- To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
- To generally promote and ensure good inter-departmental relations.
- To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
- To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
- To assist the Assistant Manager / Restaurant Manager in any task outlined/detailed by him/her.
- To take time and get to know the guests, and to be committed to service excellence.
- To provide service that is sincere, warm and enthusiastic, ensuring the guests satisfaction.
- To take time and get to know the guests, and to be committed to service excellence.
- To provide service that is sincere, warm and enthusiastic, ensuring the guests satisfaction.

Key Deliverables and Responsibilities

Planning & Organizing:

- Works (hands on) towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.
- Contributes to meet / maximize the monthly revenue budget for the respective outlet and understands to control the operational expenses.

Operations:

- Attends regular training sessions in line with the departmental P&P i.e. guest care, product knowledge, grooming standards, up-selling, etc.
- Works as per instructions from the immediate Supervisor and as per duty shifts i.e. basic cleaning work, polishing equipment, table setting, collects materials / goods from other departments, etc.
- Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments.
- Ensures proper appearance (condition of uniforms) and grooming whilst on duty.
- Handles the guest greeting upon arrival and their seating through the hostess.
- Ensures that under no circumstances the entrance is left unattended.
- Maintains a professional / friendly, yet discreet relationship with the outlet patrons to ensure their well-being.
- Makes himself / herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge).
- Reports cleanliness and maintenance issues to the immediate Supervisor.
- Handles guest complaints as per instructions or consults the immediate Supervisor.
- Does all mise-en place work according to the whole day service requirements.
- To report any equipment failures/problems to the Maintenance Department.
- To pass any maintenance requests to the Maintenance Department.
- To participate in any Training/Developments schemes as recommended by senior management.
- Attends all regular departmental briefings and contributes to an open communication within the assigned team.
- To treat guests and colleagues in a polite and courteous manner.
- To observe high standards of personal hygiene.
- To maintain clean and organized side stations at all times.
- To anticipate customers' needs.
- To be flexible in assisting around different areas of the hotel.
- Familiar with the company's internal policies and safety procedures
- Helps in other areas of the Hotel if the situation requires.
- To have a complete understanding of and to adhere to Mövenpick Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety.
- Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department.
- To carry out any other reasonable duties and responsibilities as assigned.

Administration:

- Work hand to hand with the hostess to ensure the name tag is all complete and in proper position
- Ensuring business card and database are handed over to the hostess for the record
- Make sure all the bill is handed over to the cashier
- Ensure all the item is charged accordingly in the micros system as per the guest consumption

Requirements

Job title:
F&B Attendant

Department:
Food & Beverage

Leadership received from (directly):
F&B Supervisor

Leadership received from (indirectly):
Outlet Manager

Key stakeholders:
F&B - Colleague

Mövenpick Hotels & Resorts reserves the right to revise all job descriptions from time to time as business needs demand. Other duties may be assigned as & when necessary. The above-mentioned job description attempts to outline key aspects of the role, however, does not limit its right to assign other duties to an employee in this position. This job description does not constitute a written or implied contract of employment.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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