Facilities Management Director

Job description / Role

We are currently seeking a Facilities Management Director for our client, an established FM service provider based in Dammam, KSA. The FM Director will lead and oversee all aspects of hard and soft facilities management operations for multiple client sites within the Kingdom. This role involves managing service delivery, client relationships, financial performance, business development, compliance with local regulations, and driving operational excellence. The Director will ensure service-level agreements (SLAs) and key performance indicators (KPIs) are met or exceeded, while continuously improving service quality, efficiency, and client satisfaction.

Key Responsibilities:
- Lead and manage FM operations across all portfolios.
- Develop and implement operational strategies in line with company goals and client expectations.
- Build and maintain strong relationships with clients.
- Identify opportunities to expand scope or improve services.
- Develop and manage budgets for FM contracts.
- Support business development
- Lead a multidisciplinary team of FM professionals including engineers, supervisors, technicians, and cleaning/security staff.

- Bachelor’s Degree in Engineering, Facilities Management, or a related field.
- Operations management experience with an FM Service Provider
- Experience managing multiple projects and large blue collar workforce
- Proven track record in budget management, business development, client relationships, and team leadership.

About the Company

Service

Our aim is to provide our clients and candidates with a consistent, quality service that goes beyond the norm, giving them peace of mind and complete trust in our ability to meet their needs.

Knowledge

Big Fish consultants specialise in their fields and have extensive experience in the region and beyond. We take pride in our knowledge and network and believe that our relationships are built on trust and integrity and are made for the long term.

Care

At Big Fish, as well as caring for the people we work with, we also care about the world and environment we live in, that's why Big Fish support initiatives that promote human welfare, environmental protection and sustainability.