Field Quality Supervisor

Job description / Role

Description

The field quality supervisor at Rentokil Boecker® is responsible for ensuring high service quality and operational standards across field teams. This includes conducting site checks, training technicians, resolving client complaints, supporting technical processes, and ensuring health and safety compliance. The role plays a key part in driving performance, customer satisfaction, and continuous improvement in field operations.

Rentokil Boecker® field quality supervisor is held accountable for the job responsibilities below:

• Coordinate and manage third-party administrator (TPA) process for all field technicians.
• Perform daily field spot checks in your day in the field with technicians and have a minimum of two monthly field spot checks per technician to assess service quality and site compliance.
• Inspect all branch vehicles; assist operations officers with monthly check-ups.
• Train field teams on equipment maintenance and safety/operational standards (APL, SHE).
• Resolve client complaints by identifying root causes and implementing corrective action plans.
• Conduct pre-treatment site visits for new, large, and VIP clients.
• Provide on-site support to technicians during initial treatments for large and VIP accounts.
• Support in MyRentokil level 3 installation, monitoring, and auditing.
• Support the preparation of technical documentation, integrated pest management (IPM), and other service-related reports for major or report-specific clients.
• Use speed reporter to compile onsite IPM reports including root cause and recommendations to a high standard for all clients as required.
• Ensure service recommendations and reports are properly communicated and left on-site after each treatment visit.
• Assist in the preparation of service maps and related client documentation.
• Deliver field-based training and coaching for new hires and existing team members to improve performance.
• Ensure field teams consistently follow health and safety procedures and use appropriate personal protective equipment (PPE).
• Monitor and control operational waste for their team.
• Evaluate service quality through site inspections, review of service paperwork and digital reports, and direct feedback from clients.
• Assess service quality via site inspections, paperwork/digital reports, and client feedback.
• Track and follow up on high-infestation cases (by technician, pest type, and client) to ensure resolution and prevention.
• Support the execution of preventive maintenance activities across field operations.
• Review and monitor technician work schedules, service records, signature capture, safety risk assessments, and overall productivity.
• Collaborate with the finance team during monthly inventory checks for vehicles and equipment.
• Train technicians to identify and report potential sales leads during service visits.
• Collaborate with the technical engineering team to document and report work-related incidents.
• Support the sales team by participating in client site surveys and technical assessments.
• Participate in field testing of new products and share feedback with the technical engineering team.
• Address and resolve service-related customer complaints through coordinated field interventions.
• Assist in work planning and scheduling to maximize field team efficiency and service coverage.
• Compile detailed, standards-compliant field inspection reports with observations and root cause analysis.

Requirements

• Bachelor’s degree in environmental health, biology, agriculture, public health, or a related field
• Minimum 3 years of experience in pest control, field operations, or a supervisory role
• Strong knowledge of pest control practices and safety standards (APL, SHE, PPE)
• Experience in field inspections and resolving client complaints
• Ability to train and coach field teams effectively
• Proficient in using reporting tools and preparing technical documentation (e.g., MyRentokil, IPM reports, speed reporter)
• Strong communication skills in both English and Arabic

Benefits

• Competitive salary
• Medical insurance class C