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Field Service Engineer

General Electric (GE)

Saudi Arabia

Ref: KP132-1507

Job description / Role

Role Summary:
The Field Services Engineer will be responsible for meeting the daily service repair and maintenance needs of the customer's equipment and driving customer satisfaction through Service Excellence.

Essential Responsibilities:

- Responsible for the full service of machines in specific modalities
- Total system level troubleshooting on complex multi-symptom problems
- Maintains all models specific to a modality in the assigned area
- Acts as a technical expert share his expertise and coach others
- Resolves complex technical issues foster knowledge sharing and help others
- Explains complex technical issues in a concise way
- Customer satisfaction:
- Daily interface with doctors and technicians on equipment status issues
- Acts to ensure satisfaction to customers
- Zones: Participates in sales opportunities and assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team
- Business growth Act as a consultant to the sales and modality specialists in their area of expertise

- Recommend and participate in productivity projects aimed at controlling costs and improving the efficiency of the service business

- Responsibly completes all administration tasks on time
- Ensures the timely completion of FMIs and PMS inspections in their area either by them or other assigned FE's
- Installation Plays a leading role in complex and multi functional rooms
- Shares best practices
- Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement

- Plays a key role in mentoring and training new field engineers in the team

Quality Specific Goals:
- Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
- Complete all planned Quality & Compliance training within the defined deadlines
- Identify and report any quality or compliance concerns and take immediate corrective action as required
- Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization
- Identify and report any personal quality or compliance concerns immediately to the Quality Organization
- Ensure timely dispatch closure
- Ensure completion of all field modifications instructions (FMI's) within a prescribed time frame. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible



- Qualified to Degree level or equivalent knowledge or experience
- Very advanced technical and analytical skills
- 5 years + Field Services experience on MR modality
- Comprehensive knowledge of a specific modality or multi-modalities
- Sought by others for guidance and advice
- Proficiency in English
- Ability to work independently with minimum direction
- High work standards and quality
- Initiative and motivation
- Plans and organizes work effectively
- Excellent interpersonal and communication skills with the ability to communicate complex technical issues in an easy to understand manner
- Aligns and informs all relevant stakeholders proactively
- Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than direct
- Anticipates customer needs and offers solutions

About Us:

GE Healthcare provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world. GE works on things that matter - great people and technologies taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps medical professionals deliver great healthcare to their patients.

Learn More About Careers at GE

Learn More About GE Healthcare
GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, and according with all local laws protecting different status.

Follow us on Twitter , join our LinkedIn Group or become a fan of our Facebook page. Receive job and event notifications by becoming a member of the GE Talent Community. Stay up to date on what's happening at GE around the globe by checking out the GE Careers Blog .

About the Company

GE is a diversified technology, media and financial services company, dedicated to creating products that make life better. From aircraft engines and power generation to financial services, medical imaging, television programming and oil and gas, GE operates in more than 100 countries and employs over 300,000 people worldwide.

GE's Oil & Gas business is a leader in the development and delivery of advanced product and service offerings for the global oil and gas industry. As a consequence of the rapid expansion of its technology base, GE's Oil & Gas is capable of addressing the largest and most complex engineering and application challenges entirely from its own worldwide resources. So whether it's the world's largest LNG compression trains, re-injection of high sulfur gas, enhancing the safety and productivity of the world's oil and gas pipelines, or equipment for the production of oil and gas from harsh environments, GE is leading the charge.

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Field Service Engineer salaries in Saudi Arabia

Average monthly compensation
SAR 12,000

Breakdown available for industries, cities and years of experience