Field Service Operations Technician

Job description / Role

Main Duties:

• Perform on-site installation, maintenance, and repair of low-current electronic devices, with a focus on insulation systems.
• Conduct thorough inspections, diagnose issues, and recommend appropriate solutions for electronic device insulation systems.
• Carry out preventive maintenance and servicing on electronic devices to ensure optimal performance and reliability.
• Troubleshoot and resolve complex technical problems related to electronic device insulation, utilizing advanced diagnostic tools and techniques.
• Train and provide technical guidance to junior technicians and field service personnel on proper installation, maintenance, and troubleshooting procedures.
• Collaborate with the engineering and production teams to identify and implement improvements to the design, installation, and maintenance of electronic device insulation systems.
• Maintain detailed records of all service activities, including work orders, repair logs, and performance data.
• Provide timely and accurate reporting on field service operations, including performance metrics, customer feedback, and recommendations for process improvements.
• Ensure compliance with all relevant safety regulations, industry standards, and the company's safety policies and procedures.
• Participate in the development and delivery of training programs for customers and end-users on the proper operation and maintenance of electronic devices.
• Stay up-to-date with the latest industry trends, technological advancements, and best practices in electronic device insulation and field service operations.
• Assist in the development and implementation of preventive maintenance programs to proactively address potential issues and minimize unplanned downtime.
• Collaborate with cross-functional teams, such as sales and customer service, to address customer inquiries and provide technical support.
• Contribute to the continuous improvement of field service operations by identifying and implementing process enhancements.

Qualifications:
• Technical diploma or associate's degree in electrical engineering, electronics, or a related field.
• Certification in electronic device insulation installation, maintenance, and repair, such as NETA (International Electrical Testing Association) certification, is preferred.
• Valid driver's license and ability to travel to customer sites as required.
• Proficiency in using diagnostic tools, test equipment, and specialized software for electronic device maintenance and repair.

Experience:
• Minimum 5 years of experience as a field service technician or in a similar role, with a focus on low-current electronic devices and insulation systems.
• Demonstrated expertise in the installation, maintenance, and troubleshooting of electronic device insulation, including a deep understanding of insulation materials, methods, and standards.
• Experience in providing technical training and guidance to junior technicians and field service personnel.
• Familiarity with industry regulations, safety protocols, and best practices related to electronic device maintenance and repair.
• Knowledge of project management principles and the ability to prioritize and coordinate multiple service tasks effectively.

Soft Skills:
• Excellent problem-solving and critical thinking skills to diagnose and resolve complex technical issues.
• Strong communication and interpersonal skills to interact with customers, colleagues, and cross-functional teams.
• Ability to work independently and as part of a team, demonstrating a collaborative and adaptable mindset.
• Commitment to continuous learning and professional development to stay up-to-date with industry trends and technologies.
• Attention to detail and a methodical approach to ensure accurate record-keeping and reporting.
• Ability to work under pressure and adapt to changing priorities in a fast-paced environment.
• Customer-centric mindset and a focus on delivering high-quality service and exceeding customer expectations.
• Strong time management and organizational skills to prioritize tasks, meet deadlines, and maintain efficient field service operations.

Technical Skills:
• Thorough understanding of the principles, design, and operation of low-current electronic devices and their insulation systems.
• Proficiency in the installation, maintenance, and repair of electronic device insulation, including the use of specialized tools and test equipment.
• Expertise in troubleshooting and diagnosing technical issues related to electronic device insulation, utilizing advanced diagnostic techniques and software.
• Knowledge of relevant industry standards, regulations, and best practices for electronic device insulation and field service operations.
• Familiarity with project management software, customer relationship management (CRM) systems, and field service automation tools.
• Ability to read and interpret technical manuals, schematics, and specifications related to electronic devices and insulation systems.
• Proficient in the use of productivity tools, such as Microsoft Office Suite, to create reports, presentations, and documentation.

About the Company

We are an IoT and safety solutions company located in Saudi Arabia. We manufacture, provide and develop various IoT systems for different applications, especially in the safety field.

IoT technologies We work with various IoT verticals like smart cities, cold chain, water, smart home, sphere, agri, bank, power, etc.