Field Services Manager - Rawabi Pason

Rawabi Holding

Khobar, Saudi Arabia

Ref: RP704-50

Job description / Role

Employment: Full Time

Company Description

Rawabi Holding Company is operating in Saudi Arabia and the Middle East for over 30 years as one of the leading industrial players in the region and has activities in construction & engineering, oil & gas, petrochemical, utilities, power & electrical, telecommunication & IT, trading, and manufacturing. RAWABI Holding Company comprises various subsidiaries and several associated companies.

Job Description

Job Purpose:

Manages the field service personnel who perform on-site services including equipment installation, training and maintenance. Handle support services. Follows company's best practices, methods, guidelines, and policies to facilitate efficient service delivery. Ensure all customer issues are satisfactorily resolved.

Responsibilities:

Personnel Hiring:

- Develop and implement a regional strategy to hire, train, and develop new EDR Field Techs to meet growth and customer service goals for each market area
- Establish realistic targets for each EDR Field Tech based on Experience level, logistics, geography, etc.
- Development of direct reports
- Evaluate and develop EDR Field Techs using annual development plans and periodic written and verbal feedback
- Communication and implementation of the Rawabi-Pason Culture, Mentor and Field Tech expectations
- Coordination of training needs with General Manager.

General Operations:

- Safety: ensure safety policies are followed and 100% safety courses are taken by field technicians using company's training platform.
- Coordinate resources between market areas within the region.
- Responsible for inventory management and utilization within the region
- Review workmanship and service to ensure that they meet Rawabi-Pason's level of excellence
- Facilitate the use of communication resources available to the field men (Help Desk, HR, Safety, etc.)
- Cost control of operations (expenses, inventory, shipping/ordering, vehicles, etc.)
- Weekend On-Call - Responsible for EDR Operations during weekend.
- Define a field visit program focusing in preventive maintenance and customer support.
- Truck preventive maintenance schedule
- Define operations KPI's for operation effectiveness and efficiency.
- Execute periodic field visits to ensure proper field service execution and customer service satisfaction.
- Assist in coordinating efforts between Sales, Operations in order to deliver quality service and products to the customer.
- Constant and continual improvement of company's product knowledge and knowledge of the petroleum industry in general

Administration:

- Review and approve field technicians monthly expense reports
- Constant monitoring of Company's Operations Page for accuracy, completeness, and currency
- Constant improvement of region's field ticketing processes
- Assist Accounts Receivable in identifying and correcting billing issues, and assisting in collections when necessary

Requirements

Qualifications

- 5 years' experience with field rig instrumentation.
- Team oriented, self-motivated, results based
- Strong communication, negotiation, and problem solving
- Professional approach to internal and external customers
- Strong safety proponent
- Computer skills.
- Good English skill are mandatory
- Must have a valid light vehicle driver's license
- Preferred Saudi nationals

About the Company

Rawabi Holding, through its fully owned subsidiaries, joint ventures and partnerships with international market leaders, focuses on four core sectors:

Oilfield Services, Contracting & Industrial Services, Offshore Services and Retail. Through these divisions, we provide a diversified range of products and services to a variety of industries: oil, gas and petrochemicals; marine; engineering and construction; power, telecom and IT; corrosion and industrial services; logistics; and consumer products. Although varied and distinct, all our offerings share the same commitment to quality, service and excellence that make them part of the Rawabi Holding family.

Rawabi Holding is a purpose-driven company that exists not only to generate profit, but also to improve everyone and everything we can. From customer projects and employee development to our impact on the communities in which we work, Rawabi Holding is propelled by an unwavering energy to make everything we touch better. No matter how great the challenge or how complex the problem, we face it head-on to deliver proven results.

Get personalised updates on latest vacancies
Job Alerts by Email
  • Personalised updates on latest career opportunities
  • Insights on hiring and employment activity in your industry
  • Typically sent twice a month