Floor Supervisor

Job description / Role

PRIMARY OBJECTIVE OF POSITION

- Assists the Executive Housekeeper in obtaining the highest quality of cleanliness in the hotel, and to provide efficient, prompt, courteous, trouble free and proactive service to customers; hence maximising guest satisfaction.
- All work will be in line with departmental guidelines, the departmental business plan, and Radisson SAS corporate guidelines and service concepts.

TASKS, DUTIES AND RESPONSIBILITIES

OBTAIN HIGHEST QUALITY OF CLEANLINESS AND SERVICE
- Prepares schedules as requested, and in accordance with forecasted occupancy
- Keeps self updated on available rooms, including maintenance and early/late checkins and check-outs; communicates information to Room Attendants
- Supervises the daily activities of the housekeeping staff
- Conducts daily and random inspections of the guest rooms, and other housekeeping areas as requested by the Executive Housekeeper
- Informs Executive Housekeeper about accurate room status
- Helps and checks that Room Attendants maintain furnishing, facilities and equipment in the cleanest possible condition, and ensures that repair and maintenance is executed when needed

- Brings all needs for repair to the attention of the Executive Housekeeper
- Purchases approved, cost effective chemicals and other operating supplies as required
- Attests requisition orders for housekeeping equipment and supplies
- Handles the daily inventory keeping and disbursement for all linen, uniforms,
- cleaning supplies, guest rooms and rest rooms supplies, laundry supplies, and housekeeping related machinery and equipment
- Supervises all rotational and special cleaning programmes

Floor Supervisor 2
- Handles "Lost and Found" on a daily basis
- Checks "in house" or "stay over" rooms
- Fills out maintenance orders as needed
- Checks linen closets and carts for cleanliness and supplies
- Helps the Executive Housekeeper keeping track of uniforms for employees
- Checks, equips and stocks VIP rooms according to instruction
- Knows all housekeeping procedures to be a resource when needed
- Confers closely with the Executive Housekeeper, and takes every opportunity to become familiar with all aspects of the position in order to fill in where needed
- Is aware of departmental costs; takes action to control labour, amenities and supply costs
- Keeps Executive Housekeeper aware and updated

LAWS, REGULATIONS AND POLICIES
- Follows and helps employees to follow all applicable laws with regards to health, safety, and security of employees and guests
- Assists Executive Housekeeper to achieve highest level of guest satisfaction due to knowledgeable, capable employees

HUMAN RESOURCES MANAGEMENT
- Strives to reduce sick-leave and turnover within the department
- Informs employees on work related accidents within the department
- Utilises supervisory skills and motivation to maximise employee productivity and satisfaction
- Works closely with employees to keep service up to standards, gives feed-back, takes corrective action, and supports positive team work
- Identifies training needs, and informs Executive Housekeeper
- Inspires employees to provide Yes I Can! Service
- Carries out skills training as requested from the Executive Housekeeper, to consistently maintain the hotel in the cleanest way possible, and to provide reliable service
- Seeks to supervise employees in the most effective, and honest way possible
- Identifies high potential employees, and informs Executive Housekeeper of them
- Conducts the following Human Resources related tasks, with guidance from the

Executive Housekeeper:
- Performance appraisals
- Coaching
- Counselling

Requirements

EMPLOYEE RELATIONS
- Is a good example of open and straight forward communication within department and with other departments

Floor Supervisor 3
- Attends daily meetings, and keeps absentees informed to ensure optimum information flow, team work and productivity
- Motivates and challenges employees

HEALTH AND SAFETY
- Ensures that all potential and real hazards are reported and reduced immediately
- Trains employees to protect themselves against chemicals, and be aware of harmful chemical used in department
- Is proficient with the hotel's fire, emergency, and bomb procedures
- Supervises employees to work in a safe manner
- Stimulates and encourages a general awareness of health and safety
- Looks for possible and probable hazards and conditions and brings them to the attention of the Executive Housekeeper
- Helps employees to keep the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct

MISCELLANEOUS
- Attends meetings and training requested by the Executive Housekeeper
- Attends to guest needs and requests courteously and efficiently
- Accepts flexible work schedule necessary for uninterrupted service to hotel guests and the hotel's stakeholders
- Maintains own working area, materials and company property clean, tidy and in good shape; reports defective materials and equipment to Executive Housekeeper
- Continuously seeks to endeavour and improve the efficient operation of the department, and knowledge of own job function
- Is well updated on, and possesses solid knowledge of the following:
- Hotel fire, bomb and emergency procedures
- Hotel health and safety policies and procedures
- Hotel facilities and nearby sights of interest and importance (i.e. hospitals,stations, tourist sights)
- Hotel standards of operation and departmental procedures
- Current licensing relating to own department
- Corporate clients and clients generating high business volume
- Union agreements

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.