Ref: RP714-11666

Job description / Role

Employment: Full Time

SwissĂ´tel Hotels & Resorts is a distinctive group of contemporary hotels designed with the quality and care of Swiss hospitality. We are Swiss at heart and global by nature. We offer guests the quality of life, vitality and peace of mind they need to explore the world and discover life's true rewards "a passion for perfection". We put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.

To ensure that the cleaning and servicing of guestrooms and appropriate guest contact areas meet the Swissotel Makkah standards. Supervises the Housekeeping Colleagues, check guest rooms, and assists the Executive Housekeeper with office administrative work.

SwissĂ´tel Makkah Description:

Swissotel Makkah is Swissotel's first hotel to open in Saudi Arabia. The hotel offers 1487 elegant rooms and suites with modern design, complementing the values of today's Arab culture.

As part of the prestigious Abraj Al Bait Complex, the deluxe Swissotel Makkah is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haram, overlooking the Ka'aba and the Grand Mosque.

Swissotel Makkah is part of a new urban development, including two restaurants, one executive lounge, two meeting rooms and a business centre. It has private entrances that make it easier for pilgrims to reach Al Masjid Al Haram.

Summary of Responsibilities:

Reporting to the Assistant Housekeeping Manager , the responsibilities and essential job functions include but are not limited to the following:
- Monitors the cleaning and servicing of guestrooms.
- Assigns special assignments as directed by the Assistant Housekeeping Manager.
- Reports and follows up any repairs or discrepancies of guest rooms.
- Ensures that all Guest Room Attendants have appropriate supplies and linens.
- Assists in the cleaning of guest rooms when necessary.
- Assists in processing AM and PM room status reports.
- Ensures that the Guest Room Attendants' linen cart is neat and well organized.
- Responds to any guest inquiries and assists in expediting prompt service.
- Always greet our guests warmly with a smile, call them by name whenever possible.
- Ensures House Persons duties are being completed.
- Recycle at every opportunity (newspaper, glass bottles, etc.).
- Assist checking public areas and supervising public areas' attendants.
- Knows and uses all Swissotel Makkah standards for the department.
- Communicate with Front Desk to expedite rush rooms.
- Inspects and prepares VIP and show rooms.
- Performs any special duties as assigned by management.
- Do daily written room inspection
- Ensures that linen closets on guest room floors are completely stocked, clean and neat
- Assist re training the team of houseman and room attendant.
- Ability to complete Guest Room Attendant assignments (AM / PM / Turndown).
- Ability to relieve office duties as needed.
- Have knowledge of overall hotel facility and various services.


- Service focused personality is essential; customer related experience an asset.
- Ability to work well under pressure in a fast-paced environment.
- Excellent communication skills and a professional presentation.
- Ability to work cohesively with fellow colleagues as part of a team.
- Must be physically capable of meeting the very physical demands of the position.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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