Job closed
Ref: LP085-1362
Job description / Role
• Manage FO team when on duty
• First responsible for fault management of level1 and,L2 important outage
• Follow with BO,FM,FLM managers
• On time updating of FO manager about network status
• Be sure all SMS updating of FO engineers are on time
• Responsible person for checking all TT escalation
• Send SMS on time and correct
• All TT has ESC,RES, every 2Hr
• Follow IS and call center also operation for any network issue
• Send email for replay of remedy TT
• Send update to related person according alarm level
• Manage, Follow, Escalate CR Issue as Owner and send the list of CR to related team and update the report for calling result
• Check whether all engineers are present on the shift and no delay and inform FO manger for any case and Responsible for FO evaluation(partially)
• Monitor the handover of FO , is it done and checked with both shift
• Check daily report sending on time and accurate
• Exco report should be check daily in the server
Requirements
• Detail knowledge in GSM and IP
• Good knowledge of network topology, traffic handling capabilities and traffic characteristics
• Good knowledge of network performance / configuration parameters and their interpretation and use
• Network service / performance focused
• Good knowledge about network operation processes and interfaces
• Good knowledge of network implementation / integration processes
• At least 2 years experience and management knowledge
• University degree for is B.Sc. in computer or electronics Engineering
About the Company
Saudi Networkers Services, incorporated in 2001 with an aim to provide the world class business and consulting services through a combination of market insight, technical excellence and unrivalled agile methodology.
Our success stems from building strong relationships and trusted partners, which enabled us delivering exceptional services to public sector, as well as some world's leading organizations, in Telecommunication, Information Technology, Cyber Security, Banking, Energy, Utilities and various other industry arenas.
We collaborate closely, ideate that how the work gets done, while working alongside businesses to collaborate on growth and applying breakthrough innovations, that drive exponential impact, managed by teams specialized in their assigned industry sectors.