Front Desk Receptionist

Job description / Role

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An architectural icon in the heart of Saudi Arabia's vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.

Main Tasks and Responsibilities:

• The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
• The ability to welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
• The ability to handle a multitude of keys.
• The ability to quote and be familiar with room and rate availability for current and future dates.
• The ability to accept reservations, changes and cancellations in the absence of reservations staff.
• The ability to select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested.
• The ability to work closely with the Guest Services and Concierge staff to coordinate the efficient handling of guest luggage and follow up on guest requests.
• The ability to handle guest problems or complaints.
• The ability to utilize the computer system in running daily reports and in blocking special requests.
• The ability to keep all support departments informed of necessary information or requests.
• The ability to handle safety deposit box requests; including distributing, giving access to and closing procedures.
• The ability to complete key packets and vouchers, and to modify registration cards.
• The ability to check guests out of the hotel in accordance with procedures; make change, cash checks, exchange foreign currency, and post charges to guest accounts.
• The ability to maintain a balanced bank assigned to you from the hotel.
• The ability to reconcile all transactions at the close of the shift and to cash out.
• The ability to recite hours of operation of all hotel facilities and special service codes.
• The ability to understand the tasks performed by a telephone operator, a reservationist, a concierge and a housekeeper.
• The ability to handle hotel emergency procedures and situations with maturity and professionalism.
• The ability to perform as night receptionist and assist with the night audit procedures.
• The ability to perform tasks and projects as delegated by the Assistant Manager, Night Manager, Front Office Manager or Rooms Division Manager.

Confidentiality:

Whilst working for the Company there will be access to a wide variety of confidential information concerning the Company, guests and employees. It is vital that all such information remains confidential and must not be disclosed to anyone outside the Company, guests and employees, unless otherwise stated. Please refer to the Employee Handbook for full policy details.

About the Company

Soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.