Front Desk Supervisor

Job description / Role

Company Description

If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.

Job Description

We are seeking a dynamic and customer-oriented Front Desk Supervisor to join our team in Jeddah, Saudi Arabia. As the face of our organization, you will play a crucial role in ensuring exceptional guest experiences while leading and supporting our front desk team.

• Oversee daily operations of the front desk and valet staff, ensuring adherence to established policies and procedures
• Manage guest check-in and check-out processes, utilizing both manual and computerized methods
• Handle guest inquiries, complaints, and special requests promptly and professionally
• Supervise and coordinate activities between front desk, housekeeping, and engineering departments
• Train, mentor, and motivate front desk staff to maintain high standards of customer service
• Manage cash transactions and maintain accurate financial records
• Oversee the proper handling of guest mail, messages, and faxes
• Monitor and optimize front desk performance metrics
• Ensure smooth communication and information flow among all shifts
• Implement and maintain guest satisfaction initiatives
• Assist in developing and improving front desk procedures to enhance efficiency and guest experience
• Handle escalated guest issues and implement appropriate service recovery measures
• Maintain a professional and welcoming atmosphere in the lobby area

Qualifications

• Proven experience in a front desk supervisory role, preferably in the hospitality industry
• Strong leadership, team management, and customer service skills
• Proficiency in hotel management software and front office operations
• Excellent problem-solving, decision-making, and multitasking abilities
• Strong verbal and written communication skills in English
• Detail-oriented with excellent organizational skills
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Experience in conflict resolution and guest complaint handling
• Associate's or Bachelor's degree in Hospitality Management or related field preferred; additional language skills, particularly Arabic, are a plus

Additional Information

Local Job

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.