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Ref: RP714-6472

Job description / Role

Employment: Full Time

Movenpick Hotel Tahlia

a central 5-star hotel in Jeddah near Tahlia's shops and commercial districs. The sophisticated style of Mövenpick Hotel Tahlia Jeddah captures the city's energy in a chic design. Whether on a business trip or for leisure our 161 spacious guestrooms and suites are ideal. Seven meeting rooms and venues are available as well.

Enjoy the skyline scenery under umbrellas by the poolside. Unwind at the male-only spa and health club. Taste Michelin Star Chef Vineet Bhatia's interpretation of contemporary Indian cuisine at Rasoi. Savour skyline views and mocktails at The Roof Garden. Indulge in a delicious buffet at Le Bistro and add zest to your afternoon tea in the lobby.

Job Purpose

First impressions are everything! As a Front Office Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

We encourage Persons with Disabilities to apply

KEY ROLES & RESPONSIBILITIES

- Register all guest arrivals according to established procedures
- Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system
- Maintain cashier float and ensure accurate daily report of all money received
- Cash hotel guests' personal and travelers checks and assist with currency exchange
- Keep abreast of all modifications to accounting policies and procedures
- Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
- Attend to guest's complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
- Is familiar with other Raffles properties so that guest indicating any next destination on the registration card can be "sold" an onward booking to another Raffles property
- Ensure that the guests depart the hotel with a positive impression of hotel service
- When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals
- Maintain comprehensive knowledge of standard reservation procedures
- Maintain exemplary department standards of behavior and appearance and attitude
- Ensure front desk work area is kept clean and in an orderly state at all times
- Perform related duties and special projects assigned

Requirements

PERSONAL ATTRIBUTES

- Ability to communicate in English efficiently in writing and verbal
- Able to develop rapport with and gain support from Colleagues and Management staff
- Ability to work cohesively with co-workers as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Ability to promote positive relations with all guests and patrons
- Able to exercise good judgment with difficult guests
- Understanding and ability to work in a multi-cultural environment

QUALIFICATIONS

- Post Secondary Education or relevant qualifications in Hotel Management

EXPERIENCE

- 1 - 2 years of front office experience or relevant experience
- Employment Type
- Full-time

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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