Front Office Agent

Job description / Role

Duties & Responsibilities

- Sells, registers and assigns rooms to incoming guests, ensuring that registration cards are properly filled out; checks out departing guests by taking out slips from room rack and crossing out names in the alphabetical rack.

- Informs other departments and outlets of arrivals, room changes, checkouts and special arrangements.

- Maintains records of arrivals and departures in appropriate logbook.

- Prepares folios of each guest for Front Office Cashier; types discount and special rate list.

- Compares HK report on room occupancy with room rack and reports any discrepancy to superior.

- Pre-registers VIP guests as per instruction of the Chief Room Clerk.

- Attends to guests' complaints, inquiries and requests; refers problems to Asst. Front Office Manager whenever necessary.

- Maintains proper functioning of room rack and room status system.

- Accomplishes the following:

- Room charge/note change notice
- Arrival/departure list
- Advance payment list
- Blocked room list for HK
- No show/cancellation list
- Work order for signature of Asst. Front Office Manager

- When on night shift, prepares the night room report and accompanies room rack with alphabetical rack.

- Performs other duties as may be assigned.

Additional Information

Local Job

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.