Front Office Agent (Local Nationality)

Job description / Role

Company Description

Banyan Tree AlUla is a tranquil desert retreat that sets the gold standard for luxury hotels in AlUla, Saudi Arabia. Located in one of the world's most exciting travel destinations, our 5-star hotel is deeply inspired by the magical surroundings of the Ashar Valley. Here, guests are enveloped in breathtaking vistas, from sweeping desert sands to towering sandstone cliffs and rugged rock formations.

Experience luxury living at this oasis, where each of our elegant tented villas whispers tales of Arabian opulence. Authentic, handcrafted antiques decorate every corner, high ceilings soar above, and canopy tents pay tribute to the land, seamlessly blending with the desert scenery.

Job Description

To manage all activities relevant to the front desk such as the reception, check-in/check-out, cashiering, foreign exchange, and assisting guests with inquiries.

Key Roles & Responsibilities

• Register and room all guest arrivals according to established procedures
• Perform check-in, check-out, and room change procedures and ensure all data are accurately entered into the hotel system
• Maintain cashier float and ensure accurate daily report of all money received
• Cash hotel guests' personal and assist with currency exchange
• Keep abreast of all modifications to accounting policies and procedures
• Attend to guests' request of using the service of safety box at all times
• Knowledgeable of all special promotion procedures for programs such as seasonal packages, frequent flyers programs, and also hotels group loyalty programs
• Attend to guests' complaints, inquiries, and requests; refer problems to supervisor/assistant manager if unable to assist
• Ensure that the guests depart the hotel with a positive impression of hotel service
• Perform the audit balances and prepare all reports for audit in an orderly fashion
• When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals
• Maintain comprehensive knowledge of standard reservation procedures
• Maintain exemplary department standards of behavior, appearance, and attitude
• Ensure front desk work area is kept clean and in an orderly state at all times
• Is fully aware of the credit policy
• Adhere to OH&S policies and procedures
• Perform related duties and special projects assigned

Qualifications

• Strong written and verbal communication skills in English and Arabic
• Able to develop rapport with and gain support from colleagues and management staff
• Ability to work cohesively with co-workers as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to promote positive relations with all guests and patrons
• Able to exercise good judgment with difficult guests
• Understanding and ability to work in a multi-cultural environment
• Minimum 2 years guest relations experience, preferably in a four or five-star hotel

Additional Information

Our commitment to diversity & inclusion: We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.