Front Office Executive

Job description / Role

Jll empowers you to shape a brighter way

Our people at Jll and Jll Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you have deep experience in commercial real estate, skilled trades, or technology, or you are looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Jll supports the whole you, personally and professionally.

Our people at Jll and Jll Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people in our industry, and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you have deep experience in commercial real estate, skilled trades, and technology, or you are looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Job description - front of house - work dynamics - ifm

A highly self-motivated person with a passion for customer service, a team player with great attention to detail. The key focus for this role will be to create a single visual point of contact for client employees and to act as the primary interface between the internal operations of client and its clients. Providing services to the highest standards as well as representing client values in appearance, presentation, and manners.

You will need to demonstrate a culture that promotes Jll's core values of teamwork, excellence, and ethics, and client's principles to be a fiduciary to their clients, passionate about performance and commitment to a better future.

Core responsibilities

Welcome all visitors warmly and genuinely to client, whilst walking them through the process of guest registration, keeping them updated about their host or meeting, taking care of their needs during their visit to client, and wishing them a fond farewell.

Customer service

• Ensure all visitors to the building, both internal and external, are correctly registered and issued a pass as per client security standards and are given a prompt and efficient service with expectations consistently exceeded.
• Track all visitors, including vendors, visiting employees, and guests, providing quality data as required using Resource Scheduler.
• Alert hosts to their visitor's presence and keep visitors updated about their host's arrival time; ensuring all visitors are collected by their hosts.
• Maintain an effective customer focus in all activities.

Meeting room support

• Process and manage conference room bookings and requirements, ensuring all booking data is captured in Resource Scheduler within the prescribed timescales.
• Undertake daily checks of meeting rooms to ensure they are kept clean, tidy, and fully operational in terms of services and supplies; raising Corrigo Work Orders as required.
• Assist in conference room set-ups as required, including furniture changes and adjustments to moveable walls (where applicable).
• Order and deliver catering to meeting rooms as required.
• Make and deliver refreshments to meeting rooms as required.
• Support the audio-visual equipment for the meeting rooms and provide first-line resolution or escalate requirements as necessary.

Office support

• Answer the phone in a professional manner consistent with client's global standard.
• Liaise with client employees about all the services offered at reception.
• Ensure the reception desk, waiting area, and meeting rooms are maintained to the highest standards of tidiness and cleanliness.
• Manage incoming and outgoing courier and other packages or mail as required.
• Manage and complete printing and binding requests.

Additional core requirements

• Work closely with the FM, technology, and wider building services teams to provide the best possible service to all clients and employees.
• Procure and distribute pantry amenity supplies and stationery.
• Always wear the client-approved uniform and name badge when on duty and in line with the required standards.

Additional responsibilities

• Where applicable, manage parking and vehicle logs and records.
• Stay up to date with any required changes to reception processes or office projects that may affect reception service delivery.
• Ensure procedural standards manual (SOPs) are kept up to date and adhered to.
• Ensure all security doors remain closed and escalate any security equipment not working as designed.
• Take responsibility for contributing towards your own development, with the guidance of your line manager, and attend training courses as identified.
• Act as a positive ambassador for the business.
• Show commitment to company values in all aspects of your role.

Risk management

• Be comfortable escalating early any concerns or support from your management team.
• Follow established escalation procedures and incident reporting procedures.

You also need to be:

• Self-motivated, confident, and energetic.
• Flexible and able to adapt to rapidly changing situations.
• Goal-oriented and able to focus on meeting all performance targets.
• A strong communicator with good presentation skills and strong verbal and written communication skills (English and local language required; additional languages beneficial).

Critical competencies for success

• Firm first mindset.
• Able to cooperate and work well with others to meet targets and support the team effectively as and when needed.
• Proven ability to commit to flawless execution while complying with firm's procedures and standards.
• Excellent client focus and relationship management skills.
• Able to interact with general client staff and vendors with ease.
• Ability to manage conflict and conflicting priorities.
• Demonstrates ability to work with vendors to deliver efficient services.
• Demonstrates proactive and professional approach to customer service.
• Has a customer-oriented attitude.

Work experience

Candidate should have relevant front of house, customer service, or guest relations agent experience of minimum 2 to 3 years. Hospitality background will be preferred.

If this job description resonates with you, we encourage you to apply even if you do not meet all the requirements. We are interested in getting to know you and what you bring to the table!

About Jll

We are Jll, a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers, and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That is why we are committed to our purpose to shape the future of real estate for a better world. We are using the most advanced technology to create rewarding opportunities, amazing spaces, and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics, and excellence are fundamental to everything we do, and we are honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we are headed in the future. We know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.

Location

On-site - Riyadh, Saudi Arabia

If this job description resonates with you, we encourage you to apply even if you do not meet all of the requirements. We are interested in getting to know you and what you bring to the table!

About the Company

In the Middle East and North Africa, Jones Lang LaSalle is a leading player in its real estate markets including the hospitality sector. The firm has worked in over 22 Middle Eastern and North African countries and over the last year has advised clients on more than $120 billion worth of real estate, hotel and hospitality development.

We continually create value for our clients and partners by challenging conventional thinking and employing innovative investment solutions. The rapid pace of change in the region creates significant opportunities, challenges and complex decisions for investors.

Jones Lang LaSalle is recognized as having leading real estate and hospitality expertise with a leadership team that has held senior positions with some of the largest real estate developers, hospitality companies and corporate groups in the Middle East and internationally.