Front Office Manager

Job description / Role

Key tasks
• Managing and training the Front Office staff
• Ensuring the front desk provides a professional and friendly service for guests
• Dealing with guests
• Arranging staff scheduling
• Acting as liaison between General Manager and staff
• The Front Office is the area of the hotel where guests form their first and last impressions of the hotel - this makes it really important for the Front Office Manager to work hard to create a pleasant experience for guests to ensure their return.

Requirements

Skills
• Level of Education Bachelor / Licence Areas of study

Other Professional experiences
• 6 to 10 years

Languages essential
• English
• Arabic

Essential and optional requirements
• Communication
• Analysis and Assessment
• Judgment
• Problem Solving
• Decision Making
• Planning and Organization
• Time Management
• Attention to Detail
• Accuracy
• Delegation
• Coaching
• Initiative
• Integrity
• Adaptability
• Teamwork
• Staffing
• Supervising
• Developing Standards
• Process Improvement
• Inventory Control
• Supply Management

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.