Ref: RP714-5766

Job description / Role

Employment: Full Time

Job Description
• Maintain a consistent focus on improving the overall flow front office operations, seeking ways to maximize and improve the operation through productivity management and energy savings programs.
• To lead and support employees in the achievement of financial, operational and service delivery targets via effective organizational policy and procedural development and appropriate employee training activities
• Ensure the team work within the department with a sales focused attitude and team are aware of sales opportunities within the hotel which will assist in maximization of revenue.
• Ensure guests are communicated with and assisted in an efficient, warm and professional manner by all team members.
• Actively review guest comments and feedback, communicate this with the team members and implement procedures to enhance guest satisfaction
• Review daily reports to ensure system is being maintained as per company policies and procedures.


Work Experience
• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Hospitality/Tourism/Hotel Management or equivalent.
• At least 5 Year(s) of working experience in the related field is required for this position.
• Candidate must possess good interpersonal and communication skills
• Team spirit, high productivity and able to work under pressure.
• Energetic, Result-Oriented and prepared to face challenges.
• Positive work attitude, Strong discipline, responsible.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.