Front Office Manager

Job description / Role

Company Description

Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.

Job Description

• Maximizes rooms revenue through participating in yield management group meetings and implementing and supporting agreed upon revenue management strategies and practices.
• Oversees group business, reviewing and ensuring details of conference resumes are met and serves as a liaison with the conference conveners.
• Reviews arrival reports and VIPs to ensure all special requirements are met or exceeded.
• Conducts colleague performance evaluations on a timely basis, including corrective action and coaching. Directly influences the future effectiveness of the hotel through involvement in recruitment, hiring, training, and motivation of Front Office colleagues.
• Controls and provides feedback on labour and operational expenses.
• Monitors the daily financial goals of the hotel and rooms division, the financial goals of the department, the LQA, TrustYou, and Forbes targets on a daily basis.
• Produces yearly labour and capital budgets for Front Office, Raffles Service (PBX), and Business Center.
• Develops, implements, and maintains new incentives to motivate colleagues and maximize hotel revenue.
• Ensures effective utilization and productivity of all colleagues through staff planning, hiring, scheduling, and adhering to budget.

Qualifications

We are looking for a well-organized and creative candidate with excellent communication and interpersonal skills, who can display a passion for perfection and work in a dynamic environment. In addition, the candidate should possess:

• Proven ability to guide and coach team members.
• Bilingual in English and Arabic.
• An operational knowledge and proficiency in Property Management System.
• Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
• Excellent leadership, written and verbal communication, and interpersonal skills.
• Superior leadership and coaching skills with a proven track record of developing and motivating career-minded professionals.
• Strong guest service orientation and training skills background required.
• Able to balance a variety of conflicting priorities while considering all aspects of the job, e.g., financial, operational, human resources, etc.
• A working knowledge of a third language and its application in the hotel and hospitality operation is an asset.
• Highly organized, results-oriented with the ability to be flexible and work well under pressure.
• Degree or diploma in Hospitality Management is an asset.</

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.