Front Office Manager

Job description / Role

Company description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills and knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and on-the-job training.

Job description

We are seeking a dynamic and customer-focused Front Office Manager to join our team in Movenpick Waad Al Shamal, Saudi Arabia. As the Front Office Manager, you will play a crucial role in ensuring exceptional guest experiences and overseeing smooth front office operations at our hotel.

• Lead and manage the front office team, including reception, concierge, and telephone operator Heartist.
• Develop and implement strategies to enhance guest satisfaction and operational efficiency.
• Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries.
• Train and motivate front office staff to deliver high-quality customer service.
• Manage guest complaints and resolve issues promptly and professionally.
• Coordinate with other departments to ensure seamless guest experiences.
• Monitor and optimize front office performance metrics and guest satisfaction scores.
• Manage department budgets and control expenses.
• Ensure compliance with brand standards and local regulations.
• Implement and maintain efficient front office procedures and systems.
• Develop and execute revenue management strategies to maximize occupancy and revenue.
• Handle VIP guests and special requests with utmost care and attention to detail.

Qualifications

• Proven experience as a Front Office Manager in a 5-star hospitality environment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Advanced problem-solving and decision-making skills.
• Proficiency in Property Management Systems (PMS) and Microsoft Office applications.
• Solid understanding of luxury hospitality standards and best practices.
• Financial management and budgeting expertise.
• Highly organized with strong attention to detail.
• Ability to work flexibly in a fast-paced environment.
• Bachelor's degree in Hospitality Management or related field (preferred).
• Fluency in English; knowledge of Vietnamese or other languages is a plus.
• Demonstrated ability to drive guest satisfaction and operational excellence.

Additional information

Languages preferred - Arabic and English.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.