Front Office Manager - Saudi National

Job description / Role

Front Office Manager - Saudi National

Are you dynamic, smiling and organized? Do you like customer contact, Passionate about people and have a sense of welcome and service? Then you are the person we are looking for!

We are looking for an experienced Front Office Manager that wants to land a role where you can make a huge difference. Overall, your ability to create a culture of team engagement and service excellence will be key to this role along with your aspiration to grow the business.

Being a Pullman employee means embodying and conveying the brand mindset through the values of open mindedness, forward thinking and drive.

What is in it for you?

- ALL Heartist benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

- Ensures that guests' have a smooth running stay at the hotel, Develops close relationships with guests throughout their stay to gain their loyalty,
- Anticipates guests' needs and takes them into consideration,
- Recruits, Manages, Trains and motivates front office teams in order to provide high quality services for guests as per brand standards & desired image.
- Maintain collaboration and communication with all departments
- Enforces all cash handling, check cashing, and credit policies.
- Maximize Hotel revenue by inducing upselling and reviewing house status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count.
- Ensure company's policies and security requirements are met and maintain vigilance regarding possible fraud, theft and potential security risks.
- Ensures the department meets its quantitative and qualitative targets, budgets/expenses, analyze and interpret financial information and monitor sales and profits

Requirements

Work Experience and skills include:

To be successful in this role you need to have:

- Saudi Nationality only with Bachelor's degree.
- A minimum of 4 years' experience in a similar role.
- In-depth knowledge of Front office systems and program e.g. Opera, Tars, etc and respective best practices.
- Required English Language with Outstanding written and verbal communication
- Friendly, approachable with excellent customer service skills.
- Attention to detail and exceptional organizational skills
- Strong team player and positive attitude.
- Ability to work effectively under pressure.
- Essential to be flexible with working hours.
- Mastery of the IT environment.

Qualities:

- Anticipatory capacity.
- Team spirit & Leadership.
- Sense of welcome and service.
- Rigor and organizational skills.
- Commercial spirit.
- Excellent presentation.
- Stress resistant.

Your team and working environment:

Pullman Zamzam Madina stands as a new 5-star hotel with a few minutes' walk to Al-Masjid an-Nabawi, Prides itself on hospitality and service community. Where our professional heartists offer each guest warm welcome and personalized services, each of the 835 upscale modern rooms and suites are elegantly decorated. Complimentary high-speed Wi-Fi provides seamless connectivity. Whether travelling alone or with family, global nomads have plenty of room to relax, enjoy and pray.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.